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Access the portal:
FSRA Account Portal

 

What's on this page:

  1. Overview of Steps
  2. Submit an Insurance Agent Corporation / Partnership Registration Application
  3. Directors, Officers or Partners (DOP) Registration Application
  4. Apply/Renew Licence

Please note:

Your Principal Representative must be a Director or Officer of the Corporation, or a Partner of a Partnership. They will be responsible for submitting all requests and applications on behalf of the Corporation or Partnership

 

1. Overview of Steps

  1. The Principal Representatives (PR) registers his/her business by submitting a corporation/ partnership registration application. If there are additional Directors, Officers or Partners (DOP), the PR provides the business email address of each additional DOP in the application. Once submitted, FSRA will send an email to each DOP.
     
  2. Each DOP must then complete his/her registration by taking the following steps:
    1. Click the link in the email. This will take you to the page in the Portal where you can create a FRSA account (with pre-filled information such as name and email address)
    2. Once you log in, you can start the registration. Click the link in the registration message found in your message centre.
    3. Complete the registration application.

The process is illustrated in the following chart:

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Process flowchart
Figure 1: Process flowchart
  1. The corporate registration application will remain in draft status until all DOPs have set up their accounts and submitted their registration.
     
  2. The registration application and the DOP registration application will be reviewed by FSRA.  Once approved, the PR can proceed to submit an insurance licence application and pay the fee.

2. Submit an Insurance Agent Corporation / Partnership Registration Application

The Application process has 4 stages:

2.1 Application

2.2 Documents

2.3 Review

2.4 Summary

Read and follow the instructions. Input all information relevant to your Corporation / Partnership.

2.1 Application

There are 6 steps in the Application stage. Read all information under each step, complete all required fields and click Next to move to the next step.

If you want to quit and log in again to finish the application later, you can click Save as Draft. Then click the Quit button.

2.2. Documents

Upload all documents as required and click Next.

Remember to keep records of the files that you uploaded. You will not be able to retrieve them.

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Documents
Figure 12: Documents

2.3. Review

In this stage, you will be able to review your application prior to submitting to FSRA. After your application has been submitted, you will no longer be able to make changes to your application.

There are 2 steps in the Review stage.

2.4. Summary

In this stage, you will get an acknowledgement that your application has been received. If there are other Directors or Officers in your corporation, the application status will be “Draft – awaiting DOP registration”.   It will automatically change to “Submitted to FSCO" once the Directors and Officers have completed their registration.

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Summary - Application received
Figure 15: Summary - Application received

3. Directors, Officers or Partners (DOP) Registration Application

Each DOP will receive an email to create an account. 

  • If the DOP does not have an account with FSCO, click on the link provided in the email, then follow the instructions in the Create an Account section of this Portal Guide. Otherwise, the DOP can skip the account creation step.
  • After you have successfully created your account, go to the Message Centre and click on the message under the Subject “Director Officer or Partner Registration Application has been initiated on your behalf”.
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    DOP Application initiated
    Figure 16: DOP Application initiated
  • You will be required to complete a declaration as part of the Corporate and Partnership Registration application. Please click the link on the message that will enable you to complete your declation.
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    Complete the declaration
    Figure 17: Complete the declaration

The Application process has 4 stages: 

3.1 Application

There are 4 steps in the Application stage.

3.2. Documents

Upload all the documents that support your application.

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DOP - Upload Documents
Figure 22: DOP Upload Documents

3.3. Review

In this stage, you will be able to review your application prior to submitting to FSRA. After your application has been submitted, you will no longer be able to make changes to your application.

There are 2 steps in the Review stage.

3.4. Summary

After you submit your application, you will get a message in the Message Centre showing that your application has been submitted to FSCO.

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Application submitted to FSRA
Figure 25: Application submitted to FSRA

The PR will be able to view the status of the Corporation Registration.  Once all DOPs have submitted their registration, the status will change to “Submitted to FSCO”.

Once FSRA approves the corporate registration application, the Status will be updated to “Good Standing” and a message will be posted in the Message Centre.

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DOP Application Approved
Figure 26: DOP Application Approved
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DOP Summary - Application Acknowledgement
Figure 26: DOP Summary - Application Acknowledgement

Note that a PR will not be able to view application details of the DOP due to privacy issues. If the PR tries to view the application of a DOP, an error message will display.

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Error message displaying when PR tries to view DOP application
Figure 27: Error message displaying when PR tries to view DOP application

4. Apply/Renew Licence

  1. Log into your FSCO Portal account: https://portal.fsco.gov.on.ca
     
  2. From the Dashboard, click on Apply/Renew Licence found in the left menu navigation.
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    Apply/Renew Licence
    Figure 28: Apply/Renew Licence
  3. The PR cannot renew a licence if the current licence is not expiring within 60 days. In this case, the licence will not appear in the dropdown menu.
     
  4. Select the type of Insurance Licence you would like to initiate/renew. Principal Representatives representing multiple Insurance organizations must also select the specific organization they wish to initiate/renew their Licence. After making your selection, click Start to begin.
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    Select the type of insurance Licence to initiate/renew
    Figure 29: Select the type of insurance Licence to initiate/renew
  5. If you represent multiple Insurance organizations, please select the file you wish to apply to and click Start.
    Image
    Selecting the file to apply
    Figure 30: Selecting the file to apply

The process has 5 stages: 

4.1 Application

4.2 Documents

4.3 Review

4.4 Payment

4.5 Summary

4.1 Application

There are 7 steps in the Application stage. 

4.2. Documents

Upload all the documents that support your application.

 

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Document Upload
Figure 38: Document Upload

For General and A&S only licence applications, the PR has to download a copy of the application and send it to their sponsor to sign. Once signed, the PR can upload the Proof of Sponsorship to proceed.

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General and A&S only licence applications
Figure 47: General and A&S only licence application

4.3. Review

In this stage, you will be able to review your application prior to submitting to FSRA. After your application has been paid for and submitted, you will no longer be able to make changes to your application.

There are 2 steps in the Review stage.

4.4. Payment

  1. Select View Application to review your application before making a payment.
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    Payment
    Figure 41: Payment (Step 1 of 2)
  2. Select Pay Now using Debit/Credit Card to pay for your application.
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    Payment
    Figure 42: Payment (Step 2 of 2)
  3. When payment is completed, the Status becomes Submitted to FSCO.

4.5. Summary

In this stage, you will get an acknowledgement that your application has been received.

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Acknowledgement - Application Received
Figure 43: Acknowledgement of Application Received

A message will also be posted on your Message Centre.

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Application Acknowledgement posted in Message Centre
Figure 44: Application Acknowledgement in Message Centre

Once approved by FSRA, the PR will receive a message and he/she can print a copy of the licence.

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Message to PR that application approved
Figure 45: Message to PR that application is approved

Go to the Dashboard and click on the Application under Files. Click View Licence.

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View licence
Figure 46: View Licence

The process for submitting General/ A&S Licence applications is the same, except you must upload your Sponsor Agreement instead of E&O.