Has my insurance provider ever been sanctioned by FSRA?
As well as checking that FSRA licenses the insurance agent or company you want to work with, see if any enforcement action has been taken against them in Ontario.
View enforcement actions
Additions, deletions/cancellations, suspensions and revivals of Ontario insurance company licences
What is an insurance agent?
In Ontario, we licence and regulate Life & Health insurance agents who sell a variety of insurance products, including life, health and dental insurance. Agents may represent one or more insurance companies.
What is an insurance company?
An insurance company issues and sells comprehensive financial products, including individual or group insurance policies to individuals and employers and promises to pay benefits to holders of those policies. FSRA regulates insurance companies.
How are life and health insurance similar? How are they different?
Life and health insurance cover you against unplanned events and charge a fee or “premium” based on the policy you buy. Health insurance pays for your medical care outside of what is covered by the government-funded Ontario Health Insurance Plan (OHIP). Life insurance pays a death benefit to your survivors and some life products are considered investments (e.g., segregated funds, whole life).
What if I can’t resolve my complaint with my insurance company’s Ombuds service?
Take your complaint to the OmbudService for Life and Health Insurance (OLHI). If that fails, we may be able to help. File a complaint with us
What can I do if I received the wrong advice about an insurance product?
If you think your insurer is in the wrong, there are steps you can take. How to resolve an insurance complaint
Buying a policy
What FSRA can do
- Ensure insurance companies and life and health agents meet the qualifications and requirements to be licenced.
- Oversee the business practices of insurance companies and life and health agents.
What FSRA can’t do
- Arbitrate contract disputes between you and your insurer.
- Set insurance premiums.
- Make an insurance company sell you life or health insurance.
Enforcement and monitoring
We take our responsibilities to protect you from misconduct or non-compliance very seriously. View our most recent enforcement and monitoring information for this sector.
Engagement and consultation
We work with a Consumer Advisory Panel that provides a consumer perspective on proposed FSRA policy changes. View our engagement and consultation information.
Classes of insurance
List of the classes of insurance and licences granted to insurers under the Insurance Act.
Canadian Life and Health Insurance Association
Consumer publications on life and health insurance to help you make an informed choice.
How to resolve an insurance complaint
Steps to take if you want to file a complaint about any unresolved insurance business activity.