As part of our core regulatory activities to protect the public interest, FSRA undertakes a number of monitoring and enforcement activities including desk reviews, and on-site examinations, and reviews complaints in the sectors it regulates.
These actions represent a first step in the enforcement process. Many matters are resolved at this stage, although some need to be investigated further and some ultimately require enforcement actions – a last step.
FSRA’s enforcement tools range from education and remediation action to regulatory intervention, which includes licence revocation, licence suspension and administrative monetary penalties. The type of enforcement applied is based on the unique circumstances of a contravention.
Through our monitoring and enforcement activities, we are working to improve consumer protections in Ontario to ensure the public gets fair treatment in the sectors we regulate.