You are required to report any updates to your insurance adjuster licence to the Financial Services Regulatory Authority of Ontario (FSRA). This includes contact details or personal information changes.

Who can make these updates?

Either you or your adjusting firm can submit these updates to FSRA. When received, FSRA will process the changes to your licence.

Which changes can be made via email?

You or your adjusting firm will need to submit contact detail (email, mailing address) changes to FSRA by email at [email protected].

  • Contact details (email, mailing address)

Which changes can be made through FSRA’s Online Services Portal (OSP)?

You will need to make changes to the following information using FSRA’s Online Services Portal:

  • name change
  • date of birth correction
  • gender change

You will need copies of your government-issued identification, a copy of your Triton record check invoice, and other supporting documents specified in the chart below to verify the change.

New Criminal Record check process

FSRA is changing its licensing processes for background criminal checks to ensure the processes remain up to date. Criminal record checks are part of FSRA’s rigorous licence qualification process to protect consumers by ensuring only suitable individuals sell or offer financial products and services in Ontario.

FSRA now requires licensees and applicants to complete their criminal record checks through our approved vendor, Triton Canada (Triton). To complete a name change, date of birth correction, or gender change, you must complete a background check through Triton’s website.

Once completed, you will need to return and complete your application form, along with uploading a copy of your Triton Invoice and any other supporting documents to the Online Services Portal.

A fee of $19.15 applies for Triton’s service, and the background check is valid for 90 days.

Please monitor your email frequently for any information requests from FSRA. If you have any further questions about the new background check process, please contact us.

Government-issued identification includes:

  • birth certificate
  • driver’s licence
  • passport
Change Required documents
Name correction
  • Two forms of identification
  • Copy of Triton invoice
Name change (official)
  • One form of identification
  • Name change certificate
  • Copy of Triton invoice
Name change (marriage)
  • One form of identification
  • Marriage certificate
  • Copy of Triton Invoice
Name change (divorce)
  • One form of identification
  • Birth certificate
  • Copy of Triton Invoice

OR

  • Two forms of identification
  • Copy of Triton Invoice
Adding a preferred name
  • Two forms of identification
  • Copy of Triton Invoice
Adding or removing a middle name
  • Two forms of identification
  • Copy of Triton Invoice
Date of birth correction
  • Two forms of identification
  • Copy of Triton Invoice
Gender change
  • Two forms of identification
  • Copy of Triton Invoice

If you are concerned about sending this information by email, contact us.