Frequently asked questions – MB renewals 2024
All level 2 Agents and Brokers must complete the Challenge Exam or Private Mortgages Course before they renew their licence in March 2024.
The Challenge Exam is available to mortgage agents and brokers who have five years or more continuous licensing experience as of April 1, 2023 and was only offered until October 31, 2023. Individuals who did not pass the Challenge Exam must complete the Private Mortgages Course.
In addition to above, all licensees are still required to complete the appropriate Continuous Education (CE) requirement every two years, by March 31, in a year ending with an even number. There will be a new conduct and technical knowledge CE program required for the 2026 renewal.
The current approved providers of the Private Mortgages Course and Continuing Education are:
- Mortgage Professionals Canada (MPC)
- Canadian Mortgage Brokers Association – Ontario (CMBA)
- Real Estate and Mortgage Institute of Canada Inc. (REMIC)
Please contact the course providers for further details about the courses and exams.
For more details about changes to the CE, please see FSRA’s Guidance No. MB0047INT
Yes. All agents and brokers who currently hold a licence and would like to renew their licence must complete the mandatory CE course. This includes all new agents or brokers who obtained their licence before April 1st.
Go to the Licensing Link log in page.
- Enter your licence number or last name, and then click on the "search" button.
- Select your name from the search results.
- Click on the button "update contact information (email, address, telephone)".
- Read the instructions and then select the “I agree” button.
- Click on the "Reset Your PIN" button
- Provide the personal information that is requested (e.g., date of birth, postal code) and then click on the “Confirmed” button.
Once these steps have been completed, you will be asked to reset your secret question and answer and a new PIN will be sent to you by email.
If you did not receive an e-mail from FSRA, log into Licensing Link to verify if the correct e-mail address is on file. If the wrong e-mail address is on file, please update your e-mail address and any other contact information that is out-of-date. If the correct e-mail address is on file, please contact your principal broker to inquire about the status of your licence renewal application.
Try to input your signature exactly as shown on the application. You can also copy and paste your name into the signature box. Please ensure there are no spaces before your first name or after your last name, if you paste your name on the application.
To verify if FSRA received your application, ask your principal broker to check Licensing Link. Licensing Link should state that your application is "in process" or "completed". You may also check FSRA’s Public Registry and it will show “pending” status if your application has been submitted or “Authorized to Sell” with an expiry date of March 31, 2025 if your renewal has been approved.
If your mortgage agent licence expired less than two years ago, you can apply to have it reinstated. Please visit the pages below for more information:
- Reinstate my mortgage agent level 1 licence
- Reinstate my mortgage agent level 2 licence
- Reinstate my mortgage broker licence
Once your application is approved, your licence will have an expiry of March 31, 2024. Your mortgage brokerage will then need to apply to renew your licence before March 31, 2024. Note that FSRA will only be accepting renewal applications between March 15 and March 31, 2024. Ensure to submit your application early.
If your mortgage agent or broker licence expired more than two years ago, you must apply as a new mortgage agent level 1 to begin practicing again. Before you apply, you must complete an approved mortgage agent education program for a Mortgage Agent Level 1 licence within 24 months of this application. Your brokerage must initiate your application. Note that FSRA will only be accepting renewal applications between March 15 and March 31, 2024. Ensure to submit your application early.
Please review how to apply for a new licence for more information.
Once your new licence application is approved, your licence will have an expiry of March 31, 2024. Your mortgage brokerage will then need to apply to renew your licence before March 31, 2024.
If your brokerage submits your renewal application by the March 31st deadline, you may continue to conduct business until FSRA makes a decision about your renewal.
If your renewal application was not submitted by the March 31st deadline, your licence has expired. Visit the links below to learn about the licence reinstatement process. You may not conduct business until your licence is issued.
Yes. When the application is completed by the agent/broker in Licensing Link, you will be able to click “View Application Confirmation”.
- Try using a different browser to complete your payment.
- Allow the system time to load – if you press “Next”, do not keep clicking.
- Clear your cache and cookies.
The mortgage broker or agent licence renewal application allows you to indicate that you previously disclosed (PD) that you were charged or convicted of an offence in the past, and you already provided all supporting documents and details related to the offence. Only select the ‘PD’ option if there are no changes since you last disclosed the offence.
Yes. Your mortgage broker or agent licence renewal application must provide details of all charges or convictions since you last applied for a mortgage broker or agent licence.
Yes. Information about the offence must be disclosed to FSRA on your mortgage broker or agent licence renewal application.
No. The mortgage brokerage's errors and omissions insurance policy must provide coverage for all licensed mortgage brokers and agents that work for the brokerage.
If you choose to transfer to another licensed mortgage brokerage, your new mortgage brokerage will need to initiate your transfer application and once completed, the brokerage will submit your application to renew your licence. Your mortgage broker or agent licence suspension will be lifted when you become authorized by another mortgage brokerage to deal or trade in mortgages on its behalf.
As the principal broker for your mortgage brokerage, you are responsible for taking reasonable steps to ensure that each agent is authorized to deal or trade in mortgages on behalf of your brokerage. You also need to make sure that all of your brokerage’s agents are complying with every requirement under the Mortgage Brokerages, Lenders and Administrators Act (MBLAA). If your brokerage does not take reasonable steps to deal with contraventions of the MBLAA, you may be subject to enforcement action.
The Principal Broker’s licence will expire. If there are no other licensed brokers in the brokerage, the brokerage licence will be suspended. All agents under your brokerage whose renewal application was initiated will have a “Suspended, but can transfer” status.
No. After March 31, 2024, you will no longer be able to apply for a mortgage agent or broker licence renewal. If you wish to deal or trade in mortgages, you must submit an application for a new mortgage broker or agent licence, and pay the new applicant fee. In addition, you cannot conduct any mortgage brokering activities until your new licence is issued.
Until June 30, 2024, previously licensed applicants are required to complete the 2024 Continuing Education Course for Mortgage Brokers and Agents before applying for their mortgage broker or agent licence
If you do not plan to renew your mortgage broker or agent licence by March 31st, you do not need to complete the 2024 continuing education course. In this situation, tell your principal broker not to initiate a licence renewal application for you in Licensing Link. In addition, you should surrender your licence by submitting the Application for the Surrender of a Mortgage Broker or Agent Licence.
If you need assistance in determining if this is the best option for you, please speak to your mortgage brokerage.
If you are a licensed mortgage broker or agent in Ontario, and no longer wish to conduct mortgage brokering business, please complete the Application for the Surrender of a Mortgage Broker or Agent Licence.
It is important to complete this form, as it:
- Notifies the CEO of Financial Services of your intention to surrender your mortgage broker or agent licence
- Ensures that you have properly exited the mortgage brokering business