Insurers are expected to communicate changes in Statutory Accident Benefits (SABS) coverage to their customers. To help, FSRA worked closely with industry to develop a comprehensive “white label” communications toolkit. 

The materials provided on this page can be used, in full or in part, to support customer education and communication. 

You are encouraged to align your materials with the key messages provided, while adapting the tone and format to suit your specific brand and communication style.

Toolkit materials (for insurer, broker and agent use)

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Key messages

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Standard customer letter

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Email template for customers

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Customer fact sheet

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Landing page template

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Customer Q&A

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Self-assessment checklist

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Customer scenarios

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Toolkit materials will be updated as required.

The descriptions of statutory accident benefits contained in these documents provide only a summary of the benefits set out in Ontario Regulation 34/10 (the “SABS”). Do not rely solely on this summary; for complete details, refer directly to the SABS. We also recommend adding this disclaimer language to any documents that include summaries of benefits.