In order to apply for a service provider licence with the Financial Services Regulatory Authority of Ontario (FSRA), you must be a:
- Sole proprietor
- Director or officer (corporation)
- Partner of a business (partnership)
- General partner, director or officer of a corporation that is also a general partner (limited partnership)
You can be an officer, director or partner of the business structure of more than one licensed service provider.
The licence is non-transferable.
All individuals (including the Principal Representative and directors/officers/partners (DOPs)) must first complete their criminal record and judicial matters checks (CRJMCs) through FSRA’s approved vendor Triton Canada (Triton). All Principal Representatives and DOPs must provide the Triton CRJMC confirmation number with the service provider applications and with the DOPs’ declarations.
The service provider licence will only be approved or issued when all the CRJMCs are completed and the declarations from the DOPs are received and reviewed by FSRA.
New Criminal Record and Judicial Matters Check process
FSRA is changing its licensing processes for criminal record and judicial matters checks (CRJMCs) to ensure the processes remain up to date. CRJMCs are part of FSRA’s rigorous licence qualification process to protect consumers by ensuring only suitable individuals sell or offer financial products, goods and services in Ontario.
FSRA now requires licence applicants to complete their CRJMCs through our approved vendor Triton. You must use FSRA’s link directing you to Triton’s website. After completing the CRJMC, you will then return to your service provider application portal and complete your licensing application or DOP declaration on FSRA’s website. Please note that a fee of $19.15 applies for Triton’s service, and the CRJMC is valid for 90 days.
Please monitor your email frequently for any information requests from FSRA. If you have any further questions about the new criminal record and judicial matters check process, please contact us.
Apply for a licence
The application process
The service provider licence application consists of five parts:
- Part 1 – Application
- A - Before you apply – what you will need
- B - Getting to know you
- C - Suitability
- D - Business information
- Part 2 – Documents
- Part 3 – Review
- Part 4 – Payment
- Part 5 – Summary
As part of the application process, FSRA will ask for details about the scope of your business. This will include questions regarding:
- The number of regulated health professionals (including the Principal Representative) that provide goods and services for, or in connection with Statutory Accident Benefits Schedule (SABS) claimants on behalf of the business.
- The number of non-regulated health care professionals (including the Principal Representative) that provide goods and services for, or in connection with SABS claimants on behalf of the business.
When applying or reapplying for a licence, you need to pay two fees:
- Licence application fee
The one-time $337 non-refundable fee covers the cost of assessing the application to determine if you qualify for a licence.
- Regulatory fee
The annual regulatory fee covers the cost of regulating the service provider sector. It varies depending on the size and nature of your business.
Ready to apply?
Before submitting your application, ensure that you have fulfilled all the following:
- Your business, including all branches, locations and facilities, is registered, enrolled and in good standing in Health Claims for Auto Insurance (HCAI)
- You have appointed a Principal Representative who will be responsible for ensuring the business complies with licensing requirements, to complete the application and attestation
- All individuals (including the Principal Representative and directors/officers/partners (DOPs) have completed their criminal record and judicial matters checks (CRJMCs) through FSRA’s approved vendor Triton Canada (Triton).
Note: This could be yourself, if you are a sole proprietor.
During the application process, you will be required to submit some or all of the following information:
- Proof of your identity
- Proof of the incorporation (if applicable)
- Proof of the mailing and facility address(es)
- Proof of registration of trade names (if applicable)
- An Ontario mailing address that can receive registered mail (not a PO box)
- Email address
- Names, addresses and registration numbers for all facilities, branches or locations registered with HCAI
- Articles of Incorporation or partnership agreements, if applicable
- Canada Revenue Agency business number
- Ontario business registration number, if applicable
- Contact information, and unique email addresses, for all officers, directors or partners, if applicable
- The total number of regulated and unregulated practitioners, by profession
Application processing time may vary due to:
- The volume of applications submitted
- The date the application was submitted
- The complexity of your business
- The type of goods and services provided
Can my application be refused?
Yes. The CEO of the Financial Services Regulatory Authority of Ontario (FSRA) may refuse to issue a licence if:
- The application does not meet the eligibility criteria set out in Section 1 of Ontario Regulation 348/13
- The applicant has failed to pay an administrative penalty imposed under the Insurance Act (Ontario)
- Having regard to other matters considered appropriate by the CEO, there are reasonable grounds to believe that the applicant is not suitable to hold a licence
In addition, FSRA conducts suitability checks on prospective Principal Representatives, directors, officers and partners of the service provider's business, as well as any interested person or entity acting on behalf of the business. Therefore, in addition to eligibility criteria, the application may be subject to review on grounds of suitability based on circumstances listed in Section 2 of the regulation.
For information on what happens if FSRA serves your business a Notice of Proposal refusing your licence application, please see About the licence.
Need more help?
If you have general questions about the service provider licence or specific questions about your application, contact FSRA at [email protected].