You are required to report any changes to your adjusting firm licence to the Financial Services Regulatory Authority of Ontario (FSRA).

Update the Ministry of Government and Consumer Services first

You should start by reporting these changes to the Ministry of Government and Consumer Services. For details on how to report these changes, go to ServiceOntario.

You will need to submit copies of these amended documents to FSRA.

Who can make these changes?

A director, officer or partner can submit the updates to FSRA. They will need use the same email address on record with FSRA.

How to change your mailing address

Email the request to [email protected].

How to change your legal name

  1. Before you can report a change to your legal name to FSRA, notify the Ministry of Government and Consumer Services by filing an Articles of Amendment (Form 3 under the Business Corporations Act). To get started, go to ServiceOntario.
  2. If you are also adding or removing a trade name, register for a new Master Business Licence.
  3. Email your request along with the following documents to [email protected]:
    • Articles of Amendment (Form 3)
    • Master Business Licence (if applicable)

How to add or remove a trade name

  1. Before you can report a change to your trade name to FSRA, register your new trade name with the Ministry of Government and Consumer Services and receive a new Master Business Licence. To get started, go to ServiceOntario.
  2. Email your request along with the new Master Business Licence to [email protected].

How to change your directors and officers or partners

  1. If you are a corporation, you must notify the Ministry of Government and Consumer Services by filing an Articles of Amendment (Form 3 under the Business Corporations Act). To get started, go to ServiceOntario.
  2. Email your request along with Articles of Amendment (for corporations) to [email protected].

How to change an individual’s name

If a partner, director or officer changes their name, they will need to provide copies of their government-issued identification to verify the requested change.

Government-issued identification includes:

  • Birth certificate
  • Driver’s licence
  • Passport

Change

Required documents

Name correction

  • Two forms of identification

Name change (official)

  • One form of identification
  • Name change certificate

Name change (marriage)

  • One form of identification
  • Marriage certificate

Name change (divorce)

  • One form of identification
  • Birth certificate

OR

  • Two forms of identification

Before you submit the change to FSRA, there may be additional steps you need to take first:

  • If you are a corporation, you will need to notify the Ministry of Government and Consumer Services by filing an Articles of Amendment (Form 3 under the Business Corporations Act). For details, go to ServiceOntario.
  • If the individual is your principal adjuster, they will need to update their name on their individual adjuster licence. Go to Change my insurance adjuster licence information for details.

When you are ready to submit to FSRA:

Email your request along with copies of the following documents to [email protected]:

  • Articles of Amendment (Form 3) – for corporations
  • Government-issued identification (see chart above)

How to change your principal adjuster

Remember that the principal adjuster must already have their Full Adjuster Licence.

Email the following information to FSRA [email protected]:

  • Name of the new principal adjuster
  • Their adjuster licence number
  • Their email address (or you can copy them on the email)