FSRA has released guidance that is aimed at ensuring consumers are treated fairly, and insurers have a number of options for providing customers with financial relief during this temporary declared emergency period.

FSRA’s guidance supports the public interest by providing the ability to offer emergency premium refunds and rebates, permitting insurers to make emergency relief rate filings with immediate effect to reduce automobile insurance rates, and includes a variety of other available actions insurers have the discretion to use to assist customers. This guidance supports the implementation of amendments to Ontario Regulation 7/00 (“Unfair or Deceptive Acts or Practices – UDAP”) approved by the Ontario Government on April 15, 2020.


Auto Insurance - Consumer Relief during a Declared Emergency under the Emergency Management and Civil Protection Act

News Release

FSRA releases guidance to support insurers in providing emergency premium refunds and rebates to auto insurance consumers

More Information

Customers who have questions about their policy or any programs that their insurer is offering are encouraged to contact their broker, agent or insurance company.

For more information about how FSRA is supporting the sectors that it regulates during COVID-19, please visit: FSRA Announces Changes to Regulatory Requirements due to COVID-19.

If you have any questions or need more information, contact us at [email protected].

For media inquiries: 

Ashley Legassic
Sr. Media Relations and Digital Officer
Financial Services Regulatory Authority
C: 647-719-8426
Email: [email protected]