The Financial Services Regulatory Authority of Ontario (FSRA) is committed to protecting your interest as a consumer and promoting your confidence and trust in financial services in Ontario. The Consumer Advisory Panel (the Panel) plays an important role in helping FSRA pursue this commitment.

The Panel is made up of individuals drawn from the public. They are selected through a call for members application. Appointments are for a two-year term, with a possibility to extend for one additional year. 

The Panel serves as an advisory body to FSRA and meets regularly with FSRA staff.  In this way, it constitutes an important part of FSRA’s stakeholder engagement process. The Consumer Office manages and provides secretariat services and support to the Panel.  

What the Panel does: 

  •  acts as an advisory body to provide advice from a consumer perspective on policy and regulatory matters and changes
  • provides external input and personal perspective/experience regarding policy and regulatory matters and changes
  • identifies topics relevant to FSRA’s mandate that could benefit from potential consumer policy, outreach and/or education, for the Consumer Office to consider
  • informs and assists the Consumer Office in amplifying the voice of the consumer at FSRA in regards to rule-making, policy and regulatory initiatives, business planning and consumer protection

Panel membership

Members bring a wealth of knowledge and experience in representing consumer interests in Ontario and Canada. They represent a cross-section of perspectives and backgrounds from across the financial services sector.

View Panel membership list.

Consultation submissions

FSRA engages the Panel on both sector-specific and cross sectoral policy and regulatory initiatives. The Panel’s feedback and insights are among the key ways to bring your voice as a consumer to policymaking. The Panel provides its feedback and insights in a number of ways including submitting comment letters in response to regulatory consultations, participating in working groups and collaborating with FSRA staff on select policy projects outside of formal meetings.

View the Panel’s latest consultation submissions.

Terms of reference

The Terms of Reference for the Panel, guide the Panel and its members in the execution of their duties.

Meeting summaries

The Panel meets up to six times a year. FSRA publishes a high-level summary of all Panel meetings. You can view all meeting summaries below.

Annual reports

The Panel must oversee the production of an annual report by the Consumer Office, which outlines the Panel’s key activities for that year. You can view all annual reports below.