The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists active and inactive guidance. Use the filters to search the table or enter text in the search field.

Note: Guidance ending in “ORG” are inherited guidance previously posted on the Financial Services Commission of Ontario (FSCO) site. These guidance pages have been transferred as PDFs for reference. The links on these pages do not work and the content on these pages may or may not be reviewed or updated by FSRA.

Please reach out to our contact centre if you require assistance.

Showing 1 to 100 of 149 entries
Status Category Sort descending Guidance Number Guidance Name
Active Administrative Lapse AU0010ORG An Administrative Lapse or a Suspension of a Driver’s Licence
Active Administrative Monetary Penalties - General Regulatory GR0012APP Use of Retained Revenues under Regulation “Money Retained Outside the Consolidated Revenue Fund” Guidance
Active Administrative Monetary Penalties - Insurance GR0011APP Transparent Communication of FSRA Enforcement Action
Inactive Advisory Board GR0007ORG Advisory Board
Active Arbitration AU0121ORG Private Arbitration Decisions
Active Assessments and Examinations AU0127INF Cost of Assessments and Examinations Guideline
Active Attendant Hourly Rate AU0053ORG Superintendent’s Guideline No. 01/18: Attendant Care Hourly Rate Guideline
Active Attendant Hourly Rate AU0054ORG Revised Attendant Care Hourly Rate Guideline and Clarification of Health Care Providers Subject to the Professional Services Guideline
Inactive Auto Insurance General AU0119ORG Link to Auto Insurance Page
Inactive Auto Insurance Regulations AU0034ORG Changes to Automobile Insurance Regulations; Guideline Update
Inactive Auto Insurance Regulations AU0042ORG Amendments to Automobile Insurance Regulations
Inactive Bill 59 AU0071ORG Implementing Bill 59: consumer brochures, SABS, and new/revised forms
Active Bill 59 AU0074ORG Implementing Bill 59: 'Protected defendant' undertaking to Ontario by out-of-province insurers
Inactive Bill of Rights AU0085ORG Auto Insurance Consumers' Bill of Rights
Inactive Brochure AU0083ORG What to do After an Auto Accident
Active CAIA AU0014ORG Compulsory Automobile Insurance Act (CAIA) "Insurance Card"
Inactive Catastrophic Impairment AU0037ORG Catastrophic Impairment – Public Hospitals Guideline
Inactive Catastrophic Impairment AU0044ORG Catastrophic Impairment - Public Hospitals Guideline and Updated Cost of Goods Guideline
Inactive Catastrophic Impairment AU0045ORG Amendment to Catastrophic Impairment Definition
Inactive Certificate AU0095ORG CERTIFICATE OF AN OFFICIAL: Appendix E
Inactive Certificate AU0096ORG CERTIFICATE OF AN OFFICIAL: Appendix B
Inactive Certificate AU0097ORG CERTIFICATE OF THE OFFICER/DESIGNATE: Appendix B1
Inactive Certificate AU0098ORG CERTIFICATE OF THE ACTUARY: Appendix B2
Inactive Certificate AU0099ORG CERTIFICATE OF THE OFFICER/DESIGNATE
Inactive Claims Process AU0086ORG After an Auto Accident: Understanding the Claims Process
Inactive Consumer Education AU0084ORG Understanding Automobile Insurance
Inactive Consumer Education AU0087ORG Understanding Insurance for Motorcycles, Snowmobiles, and Other Motorized Vehicles
Active Consumer Protection - Auto AU0131INT Consumer Relief During A Declared Emergency under the Emergency Management and Civil Protection Act
Inactive Consumer Protection - Auto AU0089ORG Don't Get Scammed Buying Auto Insurance
Inactive Consumer Protection - Auto AU0090ORG Tips for Avoiding Tow Truck and Storage Scams
Inactive Consumer Protection - Auto AU0091ORG How to Save on Auto Insurance
Inactive Consumer Protection - Auto AU0092ORG Staged Auto Accidents: Protect Yourself from this Fraud
Inactive Consumer Protection - Auto AU0093ORG Auto Insurance Consumer Resources
Active Consumer Protection - General Regulatory GR0008APP Fair Treatment of Customers in Insurance
Inactive Consumer Protection - General Regulatory GR0001ORG Treating Financial Services Consumers Fairly Guideline: Frequently Asked Questions
Inactive Consumer Protection - General Regulatory GR0002ORG Treating Financial Services Consumers Fairly Guideline
Active Cost of Goods AU0036ORG Cost of Goods Guideline
Inactive Driver Endorsement AU0007ORG Excluded Driver Endorsements (OPCF 28A and O.E.F. 78A)
Active Electronic Insurance Card AU0128APP Modernizing Automobile Insurance - Approval of Electronic Insurance Card
Inactive Endorsement AU0065ORG Complete set of endorsements attached to O.P.F. 1 (Owner's Policy)
Active Expense Guideline AU0049ORG Revised Attendant Care Hourly Rate Guideline and Transportation Expense Guideline
Inactive Filing - Auto AU0050ORG Amendments to the Private Passenger Automobile Filing Guidelines and Technical Notes
Active Filing - Auto AU0100ORG Private Passenger Automobile Filing Guidelines - Major
Inactive Filing - Auto AU0052ORG Updated Automobile Insurance Filing Guidelines
Active Filing - Auto AU0101ORG Technical Notes for Automobile Insurance Rate and Risk Classification Filings
Inactive Filing - Auto AU0103ORG List of guidelines
Active Filing - Auto AU0104ORG Automobile Insurance endorsements guidelines
Active Filing - Auto AU0105ORG Automobile Insurance forms filings
Active Filing - Auto AU0106ORG Key Legislative Requirements and Overview of Filing Guidelines
Active Filing - Auto AU0107ORG Other than Private Passenger Automobile Filing Guidelines - Major
Active Filing - Auto AU0108ORG Other than Private Passenger Automobile Filing Guidelines - Minor
Active Filing - Auto AU0109ORG Filing Guidelines for Underwriting Rules
Active Filing - Auto AU0110ORG Underwriting technical notes
Active Filing - Auto AU0126APP Standard Filing
Inactive Filing - General Regulatory GR0003ORG Rule #1 - Electronic Service and Delivery Rule
Inactive Filing - General Regulatory GR0004ORG Rule #2 - Mandatory Electronic Filings Rule
Inactive Filing - General Regulatory GR0005ORG Superintendent's Electronic Service & Delivery and Filing Rules
Inactive Financial Literacy AU0001ORG Your Financial Literacy Portal
Active Fleets AU0077ORG FSCO's clarification about the exemption for fleets
Active Fleets AU0078ORG Revised bulletin on the definition of "Fleet"
Active Forms - Auto AU0111ORG Other Automobile Insurance Forms
Inactive Forms - Auto AU0080ORG Revised OEF 4a, 5 and 5c
Active Forms - Auto AU0048ORG Revised Auto Insurance Claim Forms: OCF-18, OCF-21 and OCF-23
Inactive Forms - Auto AU0112ORG Automobile Insurance Policy (O.A.P. 1), Application and Endorsement Forms
Active Forms - Auto AU0017ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Policy and Related Forms
Active Forms - Auto AU0113ORG Garage Automobile Policy (O.A.P. 4), Application and Endorsement Forms
Active Forms - Auto AU0018ORG Revised Accident Benefit Claims Forms and New Attendant Care Hourly Rate Guideline
Inactive Forms - Auto AU0114ORG Auto Insurance Claims Forms (OCF Forms)
Inactive Forms - Auto AU0002ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0066ORG French Automobile Insurance Forms
Active Forms - Auto AU0035ORG Revised Certificate of Automobile Insurance Form and Data Elements
Inactive Forms - Auto AU0003ORG Implementing Automobile Insurance Reforms Under Bill 198: Revised Ontario Automobile Policy (OAP 1) and related Policy and Endorsement Forms
Active Forms - Auto AU0020ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0068ORG Third set of policy change forms
Inactive Forms - Auto AU0070ORG Amendments to the Ontario Garage Automobile Policy (OAP 4) and related forms, and amendments to the Ontario Automobile Policy (OAP 1) and related forms
Active Forms - Auto AU0039ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Application, Endorsement and Related Forms
Active Forms - Auto AU0040ORG Implementing Automobile Insurance Reforms: Amendments to the Accident Benefit Claims Forms
Active Forms - Auto AU0008ORG Revised Ontario Garage Automobile Policy (O.A.P. 4) and Other Automobile Insurance Forms
Active Forms - Auto AU0009ORG New and Revise Accident Benefit Claim forms
Active Forms - Auto AU0041ORG Amendments to Accident Benefit Forms - Application for Determination of Catastrophic Impairment (OCF-19) and Standard Benefit Statement
Active Forms - Auto AU0058ORG Amendments to Three Ontario Automobile Policy Forms - OAP 1, OPF 2 and OAP 4
Active Forms - Auto AU0011ORG Amendments to the Ontario Automobile Policy (OAP 1) and related forms
Active Forms - Auto AU0013ORG Amendments to the Ontario Garage Policy (O.A.P. 4) and Other Commercial Automobile Insurance Forms
Inactive Forms - Auto AU0046ORG Revised Assessment of Attendant Care Needs and Introduction of Form 1 HCAI Pilot Project
Inactive Forms - Auto AU0062ORG Second set of plain-language policy change forms
Inactive Fraud & Abuse Reduction AU0116ORG Auto Insurance Fraud Hotline
Inactive Fraud & Abuse Reduction AU0120ORG Fighting Auto Insurance Fraud: What You Can Do
Active Garage Policy AU0005ORG Amendments to the Ontario Garage Automobile Policy
Active HCAI Guideline AU0115ORG Health Claims for Auto Insurance (HCAI)
Active HCAI Guideline AU0056ORG Revised Health Claims for Auto Insurance (HCAI) Guideline – Including the Assessment of Attendant Care Needs Form (Form 1)
Active Health Care AU0055ORG Health Care for Auto Insurance Guideline
Inactive Hearing Procedures GR0006ORG Rules of Practice and Procedure for Hearings Before the Superintendent of Financial Services
Active Hospitals AU0134INT Guideline on Public Hospitals and Determination of Catastrophic Impairment
Active Indexation AU0015ORG 2009 Indexation Percentage under Bill 59/198, 2009 Indexation Percentage and Revised Deductibles/Monetary Amounts under Bill 164, and Changes to the Conservative Mennonite Automobile Brotherhood Assistance Plan Exemption Identification Card
Active Indexation AU0129DEC 2023 Automobile Insurance Indexation Amounts
Active Indexation AU0022ORG Optional Indexation Benefit Guideline
Active Innovation AU0130APP Innovative Auto Insurance Products-Subscriptions (“IAIP-S”)
Active Insurance Provider Payments AU0033ORG Late Payments From Insurers to Licensed Service Providers
Inactive Insurance Provider Protection Act AU0006ORG Emergency Service Provider's Insurance Protection Act (Insurance Amendment), 2004
Active Insurer Rights and Responsibilities AU0023ORG Insurer Rights and Responsibilities to Challenge Questionable or Abusive Claims