Service provider travel time expense claims

The Financial Services Regulatory Authority of Ontario (FSRA) has received several inquiries from service providers regarding an increase in denials of provider travel time expense claims.

FSRA has reviewed Health Claims for Auto Insurance (HCAI) data and has confirmed that insurers across the industry have been denying a greater number of travel time expenses.

FSRA is reminding insurers of their statutory obligations to pay for reasonable and necessary medical and rehabilitation expenses, as outlined in sections 15 and 16 of the Statutory Accident Benefits Schedule (SABS). These may include provider travel time expenses.

FSRA continues to monitor this issue and expects insurers to fully comply with regulatory requirements.

Please see the Listed expenses for service providers in Ontario for further information.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

Learn more at www.fsrao.ca.