FSRA continues to meet or exceed performance targets
FSRA is releasing its Q1 2024-25 service standards scorecard. According to the report, FSRA met or exceeded 91.4% of its service targets across all regulated sectors.
The quarterly report evaluates FSRA's operational and regulatory activities, including license renewals, regulatory applications, complaint handling, and the collection of annual information returns (AIRs).
Based on this data, FSRA assesses the efficiency and effectiveness of its resources, business processes, and public service throughout the year.
Key highlights from the Q1 report:
- FSRA processed 100% of all Credit Union regulatory applications within 30 days
- FSRA reviewed and decided on 100% of Defined Contribution plan wind-up applications within 90 business days
- FSRA assessed and actioned 93.8% of Auto complaints within 90 days
- FSRA assessed and actioned 81.5% of Mortgage Broker complaints within 90 days
FSRA’s service standards and the scorecard enhance service delivery, accountability and transparency. Where performance falls short, FSRA analyzes contributing factors and develops a plan to improve and meet service targets.
Learn more:
FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.
Learn more at www.fsrao.ca.