Financial Services Regulatory Authority (FSRA) – Multi-Year Accessibility Plan (MYAP) 2025 Annual Status Report

Introduction

The 2025 Fiscal year (FY 2025) Annual Status Report highlights the progress FSRA made with respect to accessibility in line with the initiatives listed in its November 2024 updated MYAP.

Highlights of some of the progress made and sustained include:

Policies

FSRA has several policies on accessibility and disability accommodation. The Policies continue to be reviewed as appropriate to address identified gaps and ensure alignment with applicable regulations.

Employment

FSRA continuously seeks to remove systemic barriers and ensure people with disabilities can participate fully as job applicants and employees.

Training

Discussions on the Accessibility for Ontarians with Disabilities Act (AODA) were incorporated into FSRA’s regular health and safety meetings to aid proactiveness in FSRA’s accessibility approach.

Employees were trained to educate them on seen, unseen disabilities and on FSRA’s accessibility policies.

Facilities

FSRA’s facilities was built to meet the accessibility needs of users and the AODA requirements. The facilities have been maintained and improved on to continue to meet this standard.

Communications

FSRA’s website is AODA compliant. Alternate formats for publicly posted documents are made available upon request to the extent practicable.

Customer Service

FSRA continued to work with its customers to ensure information and services were available in accessible formats where practicable. In addition, FSRA’s accessible “Contact Us” page provided several methods of communication to people that required accessible service.

Customer facing FSRA staff were trained on how to help individuals with disabilities and those requiring additional assistance.

Procurement

Accessibility was incorporated into FSRA’s 2025 procurement processes. Vendors were prompted in the Agreements and encouraged to ensure accessibility is integrated in their deliverables.

Conclusion

In all, FSRA made progress with respect to its accessibility compliance in FY 2025.

FSRA is committed to improving the accessibility of Ontarians with disabilities by maintaining an accessible environment within its organization and complying with its obligations under the AODA and its regulation.

This document is available on FSRA’s website and can also be reproduced in an alternative accessible format upon request via email- [email protected] and