Introduction
The Province of Ontario in a bid to create an inclusive environment enacted the Accessibility for Ontarians with Disabilities Act (AODA) in 2005. The Integrated Accessibility Standards Regulation (IASR)/Ontario Regulation 191\11 which is an offshoot of the AODA outlines 5 broad categories of standards as areas of focus for organizations covered under the Act.
The goal of the AODA and IASR is to help identify, prevent, and remove barriers that affect persons with disabilities. These barriers may be systemic, structural, attitudinal or a communication barrier.
Guiding principles
FSRA is committed to treating all persons equally and with dignity whilst maintaining their independence. The Organization is mindful of the role it plays in the Province of Ontario through the services it provides in the Regulation of a broad sector of industries ranging from Pension, automobile insurance to Credit Unions.
FSRA is constantly seeking to identify and remove any barriers or perceived barriers persons with disabilities may encounter whilst working (internal) in FSRA or in the process of obtaining service from FSRA (external). The goal is to incorporate accessibility standards into its plans from the preliminary stages or during the early phases of executing such plans.
This MYAP seeks to go beyond regulatory compliance to the heart of service for Ontarians with disabilities. It outlines the actions, initiatives, and proposed initiatives FSRA has implemented and will put in place in future to provide inclusive and accessible services to all its stakeholders.
Existing FSRA accessiblity initiatives
Training
Initiative (s) |
Outcome or Result |
Timeline/status |
---|---|---|
Develop an Accessibility Policy and keep current policies with a goal to continually eliminate biases or discrimination towards persons with disabilities |
1. Development of Disability Accommodation Policy which reflects FSRA’s commitment to fulfill its legal obligations, including those found under the:
2. Development of an Occupational Health and Safety Policy (OHS) which provides direction to FSRA Management, staff, and Board members regarding compliance with the statutory requirements for occupational health and safety.
|
Completed: review required every three years
Completed:
|
Create and review tools to help increase awareness within FSRA with respect to accessibility needs for persons with disabilities |
Development and launch of a Diversity, Inclusion and Equity (DEI) committee- FSRA is committed to creating a safe, welcoming, and inclusive working environment that supports learning, leadership, and opportunities to grow. The mandate of DEI committee is to provide consultation and subject-matter expertise to support FSRA’s goal of an inclusive work environment and alignment with our Values.
Outcomes:
|
Completed |
Ensure an accessibility specialist is on site |
Employs an HR Business Partner and Facilities Manager with a focus on Health and Safety who ensures that accessibility policies and tools are in place and responds to accessibility requests.
Outcomes: |
Completed |
Consult with persons with disabilities |
In accordance with Sections 12 and 26 of the IASR, FSRA will develop its multi-year accessibility plan with internal consultation with employees with disabilities.
Outcomes: |
On-going |
Improve access to resources for people with disabilities |
Incorporate AODA discussions into our regular health and safety meetings to be proactive in approach to accessibility, identify barriers to accessibility, and to generate an ongoing discussion around accommodation. |
Incorporated into Health and Safety Meetings / on-going |
Further educate employees |
Deliver training to employees that educates them on both seen and unseen disabilities. |
On-going |
Employment standards
Initiative (s) |
Outcome or Result |
Timeline/status |
---|---|---|
Create and ensure tailored return-to- work\redeployment accommodation for persons with disabilities is maintained to address specific individual needs |
The Disability Accommodation Policy outlines the commitment to and process for employment accommodation and Return to Work (RTW) strategies designed to promote the safe and timely RTW of Employees with disabilities, injuries, or illnesses. Ensure that employees have access to all tools and resources to perform their job duties.
Outcomes:
|
Return to work and Accommodation redeployment is on-going |
Continually include the availability of accommodation in its job postings and hiring processes |
FSRA notifies candidates about the availability of accommodations for applicants with disabilities by doing the following:
Outcomes: Equitable, clear, and consistent employment and accommodation policies and procedures that seek to remove systemic barriers and ensure people with disabilities can participate fully as job applicants and employees. |
Completed
On-going
Completed |
Review accommodation request process in a bid to simplify it |
Educate staff and People Leaders on the Accessibility policies and processes and procedures for requesting individual plans.
Develop change and communication plan to support awareness of process for, and availability of, individual accommodation plans in accordance with AODA. |
On-going |
Consult externally with persons with disabilities |
Foster a culture of employee engagement and inclusion through development, implementation analysis of the Employee Engagement Survey and the development of action plans in partnership with persons with disabilities.
Develop formal process for candidates who disclose they require an accommodation to participate in interviews and use feedback from process.
Further improve on inclusive employment practices in recruitment including strategy for outreach to attract persons with disabilities. |
On-going |
Communications
Initiative (s) |
Outcome or Result |
Timeline/status |
---|---|---|
Ensure external presentation templates and materials are easily accessible |
Make FSRA external presentation templates and materials AODA compliant. |
Completed |
Digital Media |
Ensure FSRA digital media such as social media, YouTube, and paid digital ads are AODA compliant. |
Completed |
Reports |
To make FSRA Reports AODA complaint |
Completed |
Customer service
Initiative (s) |
Outcome or Result |
Timeline/status |
---|---|---|
Ensure accessible customer service |
FSRA has an accessible “Contact Us” page that provides various methods of communication on how an individual that requires accessible service can contact FSRA.
We will accommodate individual requests (within the limits of FSRA’s resources and the requirements of the IASR) to help those who need additional assistance.
FSRA staff providing service are trained on how to help individuals with disabilities and those who require additional assistance.
We strive to enhance our service on a continuous basis. |
Completed/on-going
|
Procurement
Initiative (s) |
Outcome or Result |
Timeline/status |
---|---|---|
All FSRA Business Cases contain an AODA compliance statement. |
Program areas are aware that they must make allowances for AODA compliance in their requested procurements. |
On-going |
Standard FSRA Agreements contain a clause telling vendors that they must abide by AODA. |
Vendors are aware that they could be in breach of contract if they do not follow AODA guidelines. |
On-going |
Proposed accessibility initiatives
Training
Initiative (s) |
Projected/anticipated outcome/result |
Timeline/status |
---|---|---|
Improve access to resources for people with disabilities |
Incorporate AODA discussions into our regular health and safety meetings to be proactive in approach to accessibility, identify barriers to accessibility, and to generate an ongoing discussion around accommodation. |
Completed and moved to “Existing initiatives” as a continuous process. |
Further Educate Employees |
Deliver training to employees that educates them on both seen and unseen disabilities. |
Completed and moved to “existing initiatives” as a continuous process. |
Employment standards
Initiative (s) |
Projected/anticipated outcome/result |
Timeline/status |
---|---|---|
Consult externally with persons with disabilities |
Foster a culture of employee engagement and inclusion through development, implementation analysis of the Employee Engagement Survey and the development of action plans in partnership with persons with disabilities.
Develop formal process for candidates who disclose they require an accommodation to participate in interviews and use feedback from process.
Further improve on inclusive employment practices in recruitment including strategy for outreach to attract persons with disabilities. |
Completed and moved to “Existing initiatives” as a continuous process. |
Review accommodation request process in a bid to simplify it |
Educate staff and People Leaders on the Accessibility policies and processes and procedures for requesting individual plans.
Develop change and communication plan to support awareness of process for, and availability of, individual accommodation plans in accordance with AODA. |
Completed and moved to “Existing initiatives” as a continuous process.
|
Continually include the availability of accommodation in its job postings and hiring processes |
Complete a comprehensive diversity and inclusion focused review of the recruitment cycle (inclusive of job advertisements, accommodation and alternate interview formats, and job offer letters). |
In-progress: to be completed by December 31st, 2023. |
Communications
Initiative (s) |
Projected/anticipated outcome/result |
Timeline/status |
---|---|---|
Decommissioning of the old Financial Services Commission of Ontario (FSCO) and Deposit Insurance Corporation of Ontario (DICO) websites. FSRA’s current website and any new content are AODA compliant however, it currently links to content in the old FSCO and DICO websites that are not AODA compliant. |
Creating a website that is inclusive for Ontarians with disabilities at www.fsrao.ca
The DICO website has been completely decommissioned.
The FSCO website has been completely decommissioned.
Portals will be dealt with as part of the FSRA Forward project.
|
Completed March 29, 2023. |
Facilities
Initiative (s) |
Projected/anticipated outcome/result |
Timeline/status |
---|---|---|
Universal washrooms |
FSRA is relocating to a new building; 25 Sheppard Avenue. We are constructing single use Universal washrooms to meet current AODA requirements, which are wheelchair accessible, provides an adult change table, automatic door openers, handrails, grab bars, and emergency call system. These will be located on the 4th, 16 and 17th floor. |
Completed |
Workstations |
All workstations will be sit – stand. |
Completed |
Signage |
Meeting rooms, workstations and floor directory signage installed by FSRA will be in braille. |
Completed |
Design |
Several meeting rooms throughout the building will be wheelchair accessible. The main café will have amenities at levels for accessibilities – lower counter, sink and microwaves. All main entry points will be equipped with automatic door openers. |
Completed |
Procurement
Initiative (s) |
Projected/anticipated outcome/result |
Timeline/status |
---|---|---|
Monitor, review and update information and resources available on accessibility within FSRA’s procurement process |
Continuous and enhanced education and awareness for program areas. |
On-going/continuous |
Case by Case analysis of procurements to ensure accessibility requirements are met |
Thorough policing of accessibility requirements within Procurements. |
On-going/continuous |
Accessibility Reports status
No. |
Report |
Status |
---|---|---|
1 |
MYAP |
Completed. |
2 |
Annual Status Report on MYAP |
December 2020, 2021, 2022 and every December of subsequent years as required. |
3 |
Accessibility Compliance Report |
December 31, 2023 and January 1, 2025 |
4 |
MYAP update/review |
Updated September 2021, March 2022, August 2022, and June 2023. |
Feedback- we would like to hear from you
We welcome any comments, suggestions with respect to this MYAP and the services of FSRA to serve Ontarians better and make FSRA services more accessible.
Phone: 416-250-7250
Toll Free: 1-800-668-0128
TTY: 1-800-387-0584
Mail:
Financial Services Regulatory Authority of Ontario
25 Sheppard Avenue West, Suite 100
Toronto, Ontario, M2N 6S6
Website: https://www.fsrao.ca/contact-us
Conclusion
FSRA is committed to the Government’s accessibility for Ontarians with disabilities and will monitor its current accessibility initiatives and continuously seek ways of improving its accessibility standards to the best level that can be achieved.
This plan will be updated at least once in five years to ensure the current and proposed accessibility standards are in line with legislation and industry practice. An annual status report with respect to the progress made within the year will be posted on FSRA’s website.
This document is available on FSRA’s website and can also be reproduced in alternate accessible formats upon request through [email protected].