2025 FSRA Exchange

Cost: $520
 

Location: Sheraton Centre Toronto Hotel
123 Queen St W, Toronto, ON M5H 2M9

Cost: $250
 

Location: If you register to attend virtually, we will send you a link closer to the date

8:00 a.m.

In-person – continental breakfast outside room in lobby

8:45 a.m.

General session begins

8:45 a.m. – 8:55 a.m.

Welcome from host, Meghan Kilty, Chief Public Affairs Officer (see bio)

8:55 a.m. – 9:05 a.m.

Greetings from FSRA’s board chair, Joanne De Laurentiis (see bio)

Introduction to the Minister

9:05 a.m. – 9:15 a.m.

Greetings from the Honourable Peter Bethlenfalvy, Minister of Finance 

9:15 a.m. – 9:20 a.m.

Introduction to FSRA’s new CEO 

9:20 a.m. – 9:30 a.m.

New CEO

9:30 a.m. – 9:35 a.m.

Introduction to Glen Padassery (see bio)

9:35 a.m. – 10:40 a.m.

Regulating in a rapidly changing financial services landscape

In an era of rapid technological innovation, changing consumer expectations, and global economic and geo-political uncertainty, regulatory frameworks in financial services are under intense pressure to adapt and keep pace. This dynamic panel discussion will explore how financial regulators are coping with these quickly evolving realities. This includes the adoption of principles-based regulation (PBR) to foster collaboration and respond to emerging trends and advancements. 

Moderator:

Glen Padassery (see bio)

Executive Vice President, Policy, Auto/Insurance Products and Public Affairs
Financial Services Regulatory Authority of Ontario (FSRA)

10:40 a.m. – 10:55 a.m.

Break (15 min) Refreshments in lobby/ Virtual break

10:55 a.m. – 11:00 a.m.

Introduction to Jordan Solway (see bio)

11:00 a.m. – 12:05 p.m.

The transformative power of AI in financial services

AI is not just evolving; it is a disruptive force that is fundamentally altering the landscape of numerous industries. In the financial services sector, this disruption is particularly profound. AI is revolutionizing traditional practices, introducing unprecedented efficiencies, and creating new paradigms for customer interaction and data management. From sophisticated data analytics to the deployment of virtual agents and chatbots, AI is reshaping how financial services businesses operate and engage with their clients.

This plenary panel will explore the profound impact of AI on FSRA’s regulated sectors, focusing on the challenges and opportunities it presents for consumers, depositors, and plan members. This session promises to provoke thought and inspire dialogue on the future of AI in financial services, addressing critical questions and uncovering new perspectives on how this technology can be harnessed for positive change.

Moderator:

Jordan Solway (see bio)

Executive Vice President, Legal & Enforcement
Financial Services Regulatory Authority of Ontario (FSRA)

12:05 p.m. – 12:10 p.m.

Closing remarks

12:10 p.m. – 1:10 p.m.

Lunch in lobby or virtual break

1:10 p.m. – 1:15 p.m.

Attendees make their way to the various Breakout Rooms for the afternoon sessions/virtual log-in open

1:15 p.m. – 1:20 p.m.

Introduction in each breakout

1:20 p.m. – 2:30 p.m.

Breakout sessions – choose which session you would like to attend.

Want to see more than one? FSRA will share the recordings with you after the event.

1:15 p.m. – 2:30 p.m.

Session #1

Mortgage Brokering: The evolution of the Mortgage Broker sector – Consolidation, strategic alliances and innovation

Economic fundamentals and technology are changing the landscape for mortgage brokerages: an increasingly competitive economic environment and rapid technological innovation is driving change. The sector is seeing a continuing trend of consolidation, with the larger networks acquiring smaller brokerages and building alliances to increase competitiveness and access to lenders. This panel will explore the potential benefits and downsides of these trends, and what this means for brokerages, regulators, and ultimately the consumer.

Moderator:

Antoinette Leung (see bio)

Head, Financial Institutions and Mortgage Brokerage Conduct, Market Conduct
Financial Services Regulatory Authority (FSRA)

Session #2

Life & Health: Advancing Life and Health supervision 

This session will focus on advancing FSRA’s Life & Health Insurance supervision activities in support of fair treatment of customers. In particular, our panel will discuss FSRA’s consumer protection efforts in distribution oversight, including a new regulatory framework for MGAs and maturing the regulatory approach to Life Agent supervision.

Moderator:

Swati Agrawal (see bio)

Director, Life & Health Companies and National Supervision, Market Conduct
Financial Services Regulatory Authority (FSRA)

P&C Insurance (non-auto): FSRA’s non-auto P&C supervision: A look back and the road ahead 

This discussion will examine FSRA’s journey in non-auto P&C supervision, emphasizing key initiatives such as market intelligence gathering, stakeholder collaboration, and thematic reviews conducted to-date. We will also preview the forthcoming supervisory framework's implementation. The integrated approach under this model will support a measured and predictable regulatory environment. Our industry stakeholders will share their experiences working with FSRA on the common objective of enhancing consumer protection.

Panelists:

Susan Penwarden (see bio)
Managing Director, Personal Insurance
Aviva Canada

Colin Simpson (see bio)
Chief Executive Officer
Insurance Brokers Association of Ontario (IBAO) and Independent Broker Resources Inc. (IBRI)

Moderator:

Miki Amakawa-Ly
Director, Market Conduct, P&C Insurance
Financial Services Regulatory Authority of Ontario (FSRA)

Financial Planner (FP)/Financial Advisor (FA): The Future of Financial Advice: Navigating AI and the Evolving Role of Financial Advisors

As AI continues to impact the financial services landscape, financial planners and advisors are exploring new tools that may influence client interactions and decision-making processes.  This session will examine how AI-driven innovations are affecting the role of human advisors – offering new insights and potentially more tailored advice, while also addressing emerging regulatory and ethical considerations.

Join us as we discuss how financial professionals can respond to industry trends, consider the potential implications of AI for client outcomes, and ensure compliance in an evolving environment.

Credit Union: Culture, strategy & innovation

As regulated entities seek innovative strategies to adapt to challenging and ever-evolving market conditions, it is vitally important that management teams and boards are able to make informed decisions on the associated risks on behalf of their organizations. FSRA’s panel will discuss the role that organizational culture plays in supporting or undermining the effective flow of information and execution of strategy.

Moderator:

David Maxwell
Head Regulation and Strategic Initiatives Credit Union and Insurance Prudential
Financial Services Regulatory Authority of Ontario (FSRA)

Pensions: FSRA’s pensions principles-based approach to pension supervision

Gain insights into FSRA's principle-based approach to pension plan supervision and its role in supporting plan sustainability and member outcomes. This interactive session will cover current hot topics in the pensions sector, followed by an Ask Me Anything question period, bringing you both FSRA and pension sector perspectives. Take advantage of this opportunity to engage with FSRA Pensions Leadership and industry experts, and to enhance your understanding of how FSRA and the Ontario’s pension sector are evolving.

Moderator:

Andrew K. Fung, FSA, FCIA, CFA, ICD.D (see bio)
Executive Vice President, Pensions
Financial Services Regulatory Authority of Ontario (FSRA)

Auto: The future of mobility: Transforming auto insurance in a changing landscape

As the world of transportation evolves, so does the landscape of risk, coverage, and opportunity for auto insurance. Emerging technologies such as autonomous vehicles, electric mobility, and connected infrastructure are reshaping the way people move. These advancements bring new challenges for underwriting, claims, and liability while opening doors for innovative insurance models and partnerships.

In this session, industry leaders and mobility experts will explore:

• The impact of autonomous and electric vehicles on traditional insurance models
• The role of data from connected vehicles in shaping policies and premiums
• New opportunities in usage-based, on-demand, and mobility-as-a-service (MaaS) insurance models
• The implications of shifting liability risk dynamics

Join us to gain insights into the future of mobility and its mid- and long-term implications for the auto insurance industry and regulators.

Moderator:

Michelle Dodokin (see bio)
Head, Auto Insurance Supervision

Financial Services Regulatory Authority of Ontario (FSRA)

Reception