Service standards are essential to good public service. They reflect a pursuit of a measurable level of performance, which stakeholders can expect under normal conditions. FSRA has created standards to set clear service expectations and targets, and it is holding a public consultation to seek feedback on its proposed standards.
By creating effective service standards, FSRA will be able to use the quarterly results to improve its public service. The reporting process will help to ensure efficient and transparent practices. FSRA plans to report its first set of results in January/February 2021.
The consultation will close on October 23, 2020.
By submitting your content, you agree to have your materials posted on our engagement portal, used in reports and other materials prepared by Financial Services Regulatory Authority of Ontario (FSRA) that may be shared with the public. Content is moderated so that all posts are respectful and professional. The Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c.F.31, applies to all online content.
|Date posted||Sector||Question and response|
|Auto Insurance Sector||
Question: What mechanism you are planning to control Non License agents sitting in Tim Horton and all similar type of location. These people take cash money and putting innocent people in group insurance. Also there are insurance fraud going on by giving remote area address for low cost of insurance and people like us has to pay for that.
Thank you for providing your input. Service standards reflect a pursuit of a measurable level of performance, which stakeholders can expect under normal conditions when interacting with FSRA. Service standards are not a regulatory or enforcement tool. To report suspected instances of fraud or non-compliance by a regulated agent, please submit a complaint at www.fsrao.ca/ask-question-file-complaint-or-report-fraud.