ID
2020-012
Thank you for providing your feedback on FSRA’s Proposed Service Standards.
We appreciate the comments and questions received to date. Your feedback will help to inform our final service standards.
The request for submissions is now closed.
Learn more about this consultation
Service standards are essential to good public service. They reflect a pursuit of a measurable level of performance, which stakeholders can expect under normal conditions. FSRA has created standards to set clear service expectations and targets, and it is holding a public consultation to seek feedback on its proposed standards.
By creating effective service standards, FSRA will be able to use the quarterly results to improve its public service. The reporting process will help to ensure efficient and transparent practices. FSRA plans to report its first set of results in January/February 2021.
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