FSRA Maintains High Service Standards for the Benefit of Ontario Consumers

The Q4 Service Standards Scorecard has FSRA meeting or exceeding performance targets 97% of the time

FSRA continues to maintain high service standards for the benefit of Ontario consumers.  

In its fourth quarter service standards report, FSRA met or exceeded performance targets 97% of the time. 

The report measures activities such as license renewals, regulatory applications, and the handling of complaints.
 
FSRA will monitor the standards and performance targets on a regular basis and propose changes based on its regulatory activities in the current market, resources, and stakeholder needs.
 
FSRA uses the performance data to evaluate the efficiency and effectiveness of its resourcing, business processes, and public service year-round.

Learn more:

• Q4 FY 2022-2023 Service Standards Scorecard
• Visit FSRA’s website for license application processing times

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone. 

Learn more at www.fsrao.ca.