Canada Post service disruption

The Financial Services Regulatory Authority of Ontario (FSRA) expects all regulated entities and individuals to take steps to ensure consumers, pension plan beneficiaries, credit union members and any other person whom they must communicate with are treated fairly during the Canada Post service disruption. Canada Post employees switched from a nationwide strike to rotating disruptions on October 11, 2025. Those who communicate using registered or regular mail should ensure they satisfy their statutory obligations by using alternate methods of delivery, as listed under the relevant statutory provisions, until Canada Post operations return to normal. Especially if the correspondence is time sensitive as service delivery guarantees may be impacted.

FSRA has revised our processes during this period, and we will be communicating using alternative forms of delivery.

Please contact your relationship manager or the FSRA Contact Centre if you have any questions or concerns. Pension-related inquiries should be directed to [email protected].

Learn more:

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

Learn more at www.fsrao.ca.