Taking steps to improve consumer protection

FSRA is seeking input on financial penalties for those who do not follow the rules or break the law

The Financial Services Regulatory Authority of Ontario (FSRA) is consulting on proposed Guidance designed to improve consumer protection by appropriately sanctioning persons and entities not in compliance with sector statutes, regulations and FSRA rules and requirements.

As part of its enforcement mandate, FSRA has the power to impose Administrative Monetary Penalties (AMPs) to address non-compliance.

Recent legislative changes in some sectors have expanded FSRA’s authority to impose AMPs. The Guidance sets out when AMPs are imposed and how the amounts are determined. It also interprets the statutory requirements FSRA follows when imposing penalties.

“Consumer protection is our top priority and we are looking at ways to strengthen enforcement and deter misconduct and non-compliance,” said Elissa Sinha, Director, Litigation and Enforcement. “That’s why we are seeking public input on the monetary penalties FSRA is authorized to impose. We want the industry and consumers to have a say in how we deal with those who do not follow the rules or break the law.”

By consulting publicly, FSRA is helping ensure transparency for consumers and industry. This approach also supports fairness, consistency and improved decision-making in FSRA’s supervision activities.

To review the proposed Guidance and submit your feedback, please visit FSRA’s website. The consultation period is now open and will close on May 31, 2023.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

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For media inquiries:

Russ Courtney
Sr. Media Relations and Digital Officer
Financial Services Regulatory Authority
C: 437-225-8551
Email: [email protected]