Research to help FSRA improve the lives of vulnerable consumers

FSRA commissioned a research study that focused on consumer attitudes, how consumers are engaging with financial services, and consumer characteristics such as vulnerability.

Insights from the research are allowing FSRA to better understand the realities of consumers’ changing financial lives and helping to identify key opportunities to respond to the needs of vulnerable consumers.

FSRA is undertaking supervisory work that will continue to address issues related to vulnerability and will undertake additional consumer-focused research to gather further evidence on the impact of vulnerability in the sectors it regulates.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone. Learn more at