Guidance consultation – Pension plan administrator roles and responsibilities

The Financial Services Regulatory Authority of Ontario (FSRA) is committed to promoting the good administration of Ontario pension plans and protecting and safeguarding pension benefits and the rights of pension plan beneficiaries.

To ensure that plan administrators take the required standard of care, we are proposing the following updates and changes to the current Pension Plan Administrator Roles and Responsibilities Guidance:

  • New sections that include content on:
    • managing and retaining records
    • responding to complaints and inquiries
    • communicating information to plan members accurately and timely
  • Other updates that address:
    • observed supervisory issues
    • the overall clarity of the guidance

We are releasing the updated guidance as Interpretation Guidance, which reflects the intent of the guidance and FSRA’s guidance framework.

The request for public feedback on the new sections is now open. The consultation closes on September 28, 2023.

Learn more:

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

Learn more at

For media inquiries:

Russ Courtney
Senior Media Relations and Digital Officer
Financial Services Regulatory Authority (FSRA)
C: 437-225-8551
Email: [email protected]