FSRA continues to improve service delivery to Ontario consumers and industry

Q3 Service Standards Report highlights results

FSRA continues improving the service it provides to the sectors it regulates and to consumers.

In its third quarter service standards report, FSRA met or exceeded its service targets nearly 97 percent of the time, a 12 percent improvement over the previous quarter.

The report measures operational and regulatory activities such as licence renewals, regulatory applications, and the handling of complaints.

These quarterly service standard reports demonstrate how FSRA is performing its day-to-day activities, specifically measuring its responsiveness, effectiveness, efficiency and accountability.

FSRA will continue to monitor its performance on a regular basis and propose changes based on its regulatory activities in this evolving financial services market, available resources and stakeholder needs.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

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