Consumers warned to avoid using Credivo Financial Service in Ottawa to obtain a mortgage

The Financial Services Regulatory Authority of Ontario (FSRA) is warning consumers to avoid using Credivo Financial Service (Credivo) to obtain a mortgage as it is not licensed to conduct mortgage business in Ontario.

Credivo Financial Service is located at 411 Roosevelt Ave in Ottawa, postal code K2A 3X9, and advertising through its website at

It has been reported that Credivo is soliciting “Home Loans” to collect consumers’ employment, housing and income information and upfront fees. Once consumers pay the fees, Credivo ceases communication and does not provide funding for a mortgage.

FSRA encourages consumers to exercise caution if they are contacted by Credivo or anyone using the above website or claiming to represent the company.

In Ontario, only a FSRA-licensed principal broker, mortgage agent or broker may perform assessments of consumers for mortgages1. They must also work for a licensed mortgage brokerage. Credivo Financial Service is not a FSRA-licensed mortgage brokerage.

FSRA licenses mortgage brokerages, brokers, and agents to safeguard public confidence and trust in Ontario’s financial services. If consumers obtain a mortgage through individuals or companies not licensed by FSRA, they are not protected under the Mortgage Brokerages, Lenders and Administrators Act, 2006 and its regulations that govern Ontario's licensed mortgage brokerages, brokers and agents.

Consumers are encouraged to check the public registry to ensure they are working with a licensed mortgage broker, agent, brokerage, or administrator.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

For public inquiries, please email [email protected].

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For media inquiries:

Russ Courtney
Senior Media Relations and Digital Officer
Financial Services Regulatory Authority of Ontario
C: 437-225-8551
Email: [email protected]

1 Certain financial institutions and their mortgage professionals, such as banks, may be exempt from obtaining a mortgage broker or agent licence.