CISRO seeks feedback on proposed conduct principles to support fair treatment of customers

The Canadian Insurance Services Regulatory Organizations (CISRO) wants to enhance the conduct of insurance professionals across Canada. To support this effort, CISRO is proposing minimum conduct standards for treating customers fairly.

CISRO, of which FSRA is a member, is now consulting on proposed Principles of Conduct for Intermediaries (CISRO Principles). The CISRO Principles reflect minimum regulatory conduct standards that are common across Canada regarding the fair treatment of customers. They are intended to complement and supplement the Canadian Council of Insurance Regulators/CISRO Fair Treatment of Customers Guidance.

Later this year, FSRA will consult on a proposed approach to adopting the CISRO Principles into its regulatory framework.

To review the proposed CISRO Principles of Conduct for Intermediaries and submit your feedback, please visit the CISRO website. The consultation period is now open and will close on July 9, 2021.  

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FSRA is continuing to work with those we regulate to ensure financial safety, fairness and choice for consumers and members. Learn more at