Agents who sell property and casualty insurance, including auto insurance, must renew their general licence with the Financial Services Regulatory Authority of Ontario (FSRA) every two years. Note that general insurance is sometimes referred to as an Other Than Life (OTL) insurance in Ontario.
About licence renewals
Your general licence covers a period of two years, after which you will need to renew it to keep your licence active.
FSRA will send your sponsoring insurer an email 60 calendar days before the expiration date to let them know you need to renew your licence. This is a courtesy reminder – it is your responsibility to know when your licence will expire and to ensure your email address is up to date with FSRA.
You can renew your licence at any time during the 60-day window.
Note: while some renewals are processed quickly, others may require additional review. Submit your renewal application as soon as possible to avoid having your licence expire.
Fee for renewing a licence
The fee to renew your general licence is $150. This fee will cover the next two years of your licence, after which you will have to renew your licence again.
Depending on the arrangement you have with your sponsoring insurer, the insurer may pay the fee OR you may be responsible for paying this fee. Check with your sponsoring insurer for details.
What if I have an inactive licence?
If you want to start selling general insurance again, review Reinstate my general insurance licence.
What if I miss the deadline for renewing my licence?
If you don’t renew your licence before the expiration date, your licence will lapse and it will no longer be active.
If you want to continue selling general insurance after your licence has lapsed, review Reinstate my general insurance licence
Before you submit your renewal application
You will have to reconfirm your suitability to hold a general licence and that you meet all the requirements from when you first applied for the licence.
- Be sponsored by a licensed insurer.
- Have an Ontario mailing address that can receive registered mail (e.g., no postal boxes).
- Have a personal email address that FSRA can use to contact you.
You will also need to share any new information about bankruptcies, lawsuits, criminal records, decisions from other regulators or licensing bodies and other employment information.
Ready to renew your licence?
1. Ask your sponsoring insurer to set up the renewal on your behalf through Licensing Link.
- Your sponsoring insurer will be asked to reconfirm that you are suitable to hold a licence and disclose any details that may be important for the regulator to know.
- Depending on the arrangement, they may pay the application fee.
2. Your sponsoring insurer will send you a link to Licensing Link, where you will need to complete the rest of the renewal.
- If you need to pay the fee yourself, you can do so on Licensing Link with credit card (VISA, Mastercard) or debit cards (VISA Debit or Mastercard Debit).
- You will then submit the application to FSRA through Licensing Link.
What happens after your renewal is submitted:
FSRA will send you an email to confirm it has received your renewal application.
For most applications
If the application requires additional review
New Criminal Record check process
FSRA is changing its licensing processes for background criminal checks to ensure the processes remain up to date. Criminal record checks are part of FSRA’s rigorous licence qualification process to protect consumers by ensuring only suitable individuals sell or offer financial products and services in Ontario.
If you have disclosed information about a criminal matter, or FSRA has received information that you may be involved in a criminal matter, you may be required to complete a background check after you have submitted your renewal application.
If required, FSRA will notify you, and will send a link to our approved vendor, Triton’s website to complete the background check. Once completed, you will need to provide the 8-digit confirmation number found in your Triton invoice to FSRA. A fee of $19.15 applies for Triton’s service, and the background check is valid for 90 days.
Please monitor your email frequently for any information requests from FSRA. If you have any further questions about the new background check process, please contact us.