The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists Active guidance. Use the filters to search the table or enter text in the search field. Please reach out to our contact centre if you require assistance.

Note: 

  • To find inactive guidance select “inactive from the “Status” filter.
  • For information on inactive / Inherited guidance, follow this link Inherited Guidance
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Types of guidance
Guidance Framework
Inherited Guidance
Guidance Documents Table
Showing 1 to 14 of 14 entries
Status Category Guidance Number Guidance Name
Active Administrative Monetary Penalties - General Regulatory GR0012APP Use of proceeds from enforcement under regulation “Money retained outside the consolidated revenue fund” Guidance
Active Administrative Monetary Penalties - General Regulatory GR0013APP Enforcement: General Administrative Monetary Penalties Guidance
Active Administrative Monetary Penalties - Insurance GR0011APP Transparent Communication of FSRA Enforcement Action
Active Complaints GR0013INF Complaints Resolution: Policy Framework and Best Practices
Active Consumer Protection - General Regulatory GR0008APP Fair Treatment of Customers in Insurance
Active Framework GR0020INF FSRA’s Vulnerability Framework
Active Innovation GR0018DEC Affiliated insurers carrying on business as a common undertaking pursuant to s. 392.2(8) of the Insurance Act
Active Innovation GR0010APP Test and Learn Environments (TLEs) for Financial Services Innovation
Active Retirement PC0048INT Understanding Decumulation Products
Active Risk Management GR0016INT Information Technology (“IT”) risk management
Active Service Standards - General Regulatory GR0009APP FSRA Service Standards
Active Supervisory Approach GR0017APP Public warning notices Guidance
Active Supervisory Approach GR0014APP Principles-based Regulation
Active Whistle-blower GR0015APP Whistle-blower Guidance