Auto Insurance
Public comment closed
Comment Due Date

Thank you for providing your feedback on FSRA’s Proposed Guidance for Reporting and Resolution of Automobile Insurance Rating and Underwriting Errors.

We appreciate the comments received to date. Your feedback will help to inform our final guidance.

The request for submissions is now closed.

The Proposed Guidance ensures Ontario auto insurance companies are aware of FSRA’s requirements when rating and underwriting errors occur, and outlines:

  • the expectation for proper notice and resolution of rating and underwriting errors for auto insurance consumers
  • FSRA’s supervisory approach, including examination of insurers and consequences of failure to comply
  • a new process to publish errors publicly on the FSRA website

FSRA is also consulting on: Proposed Guidance for Operational Risk Management Framework in Rating and Underwriting of Automobile Insurance and Proposed Guidance for Automobile Insurance Non-Standard Forms, Endorsements and Certificates of Insurance Approval Filing Process.

The consultation period is now open and will close on February 25, 2022.

Useful links:


Before we begin, please make sure you do not include any personal or private financial information. If your inquiry does require this information be shared with us, please call us at 1-800-668-0128 or email us at [email protected] for instructions.

By submitting your content, you agree to have your materials posted on our engagement portal, used in reports and other materials prepared by Financial Services Regulatory Authority of Ontario (FSRA) that may be shared with the public. Content is moderated so that all posts are respectful and professional. The Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c.F.31, applies to all online content.

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Sector Comment Date posted Sort ascending
Auto Insurance
[2021-021] Ryan Stein - Economical

Auto Insurance
[2021-021] Amelie Beauregard - VP, Home and Auto Pricing - Co-operators
This is a duplicate submission with a correction.
A previous version, submitted a couple of hours ago, had a typo.
Please use this version for the public copy. Thank you.
Auto Insurance
[2021-021] Elliott Silversteion - CAA Insurance
On behalf of CAA Insurance, attached are comments regarding the ongoing consultation.

Thank you,

Auto Insurance
[2021-021] Catherine Allman - Canadian Association of Direct Relationship Insurers
Please find attached CADRI's combined submission to 2021-21 and 2021-23.
Auto Insurance
[2021-021] Scott Parry - Desjardins General Insurance Group (DGIG)
On behalf of Desjardins General Insurance Group (DGIG), I am pleased to respond to your request for comment on the Proposed Guidance for Reporting and Resolution of Automobile Insurance Rating and Underwriting Errors. Thank you for the opportunity to provide our commentary.

-Scott Parry
Government Relations Advisor
Auto Insurance
[2021-021] Erica Kelsey - Aviva Canada

Property and Casualty and General Insurance
[2021-021] John Taylor - Ontario Mutual Insurance Association

No questions have been asked about this consultation yet.