The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists Active guidance. Use the filters to search the table or enter text in the search field. Please reach out to our contact centre if you require assistance.

Note: 

  • To find inactive guidance select “inactive from the “Status” filter.
  • For information on inactive / Inherited guidance, follow this link Inherited Guidance
How to search for guidance Guidance Framework Inherited Guidance
Guidance Documents Table
Download all guidance (.csv file)
Showing 1 to 25 of 25 entries
Sector Status Category Guidance Number Guidance Name
General Regulatory Active Consumer Protection - General Regulatory GR0008APP Fair Treatment of Customers in Insurance
General Regulatory Active Service Standards - General Regulatory GR0009APP FSRA Service Standards
General Regulatory Active Innovation GR0010APP Test and Learn Environments (TLEs) for Financial Services Innovation
General Regulatory Active Administrative Monetary Penalties - Insurance GR0011APP Transparent Communication of FSRA Enforcement Action
General Regulatory Active Administrative Monetary Penalties - General Regulatory GR0012APP Guidance on the use of proceeds from enforcement under Ontario regulation 554/21
General Regulatory Active Administrative Monetary Penalties - General Regulatory GR0013APP Enforcement: General Administrative Monetary Penalties Guidance
General Regulatory Active Complaints GR0013INF Complaints Resolution: Policy Framework and Best Practices
General Regulatory Active Supervisory Approach GR0014APP Principles-based Regulation
General Regulatory Active Whistle-blower GR0015APP Whistle-blower Guidance
General Regulatory Active Risk Management GR0016INT Information Technology (“IT”) risk management
General Regulatory Active Supervisory Approach GR0017APP Public warning notices Guidance
General Regulatory Active Innovation GR0018DEC Affiliated insurers carrying on business as a common undertaking pursuant to s. 392.2(8) of the Insurance Act
General Regulatory Active Framework GR0020INF FSRA’s Vulnerability Framework
Insurance Active Investments - Insurance PC0014ORG Investments by Insurers Guideline
Insurance Active Purchasing PC0016ORG Borrowing to Purchase Life Insurance Products - Risks and Suitability
Insurance Active Charitable PC0017ORG Charitable or Gift Annuities
Insurance Active Negative Option PC0018ORG Negative Option Marketing/Billing
Insurance Active Guideline PC0019ORG Guideline - Use of Canadian Depository for Securities Limited
Insurance Active Guideline PC0020ORG Reinsurance guidelines for Ontario incorporated and licensed companies
Insurance Active Amalgamations and Portfolio Transfers PC0021ORG Amalgamations and Portfolio Transfers
Insurance Active LLQP PC0026ORG How to Submit Feedback on the Life Licence Qualification Program (LLQP)
Insurance Active Reporting - Insurance PC0043INT Life agent reporting requirements and related insurer obligations
Insurance Active Insurance Prudential PC0045APP Risk Based Supervisory Framework for Ontario-incorporated Insurance Companies and Reciprocals
Insurance Active Capital Testing PC0047INT Updated Minimum Capital Test Guideline for P&C Insurance Companies and Reciprocals
General Regulatory Active Retirement PC0048INT Understanding Decumulation Products