FSRA revokes licence, refuses to renew licence and imposes administrative penalties against Susan Keshen

The Financial Services Regulatory Authority of Ontario (FSRA) revoked the insurance agent licence of Susan Keshen (Keshen), refused her application to renew her licence, and imposed administrative penalties in the total amount of $18,000 against her.

Keshen contravened the Insurance Act and its regulations by:

  • carrying on business as an insurance agent in a name other than that on her licence contrary to section 401 of the Act; and
  • making false and misleading statements in soliciting or registering insurance contrary to subsection 17(c) of Ontario Regulation 347/04

FSRA issued this order as a result of a settlement with Keshen.

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FSRA is working to protect consumers through its monitoring and enforcement activities.

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

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For media inquiries:

Russ Courtney
Sr. Media Relations and Digital Officer
Financial Services Regulatory Authority
C: 437-225-8551
Email: [email protected]

Enforcement Actions