Attention sponsoring insurers and general insurance agents: FSRA’s new process for criminal record checks launches today

The Financial Services Regulatory Authority of Ontario (FSRA) has changed its licensing processes for criminal record checks to ensure the processes remain up to date.

As of today, FSRA will require new licence applicants to complete their criminal record checks through our approved vendor Triton.

Insurers should advise their new applicants for general agent licences to provide FSRA with one of the following:

Criminal record check conducted by the sponsoring insurer

If new applicants have completed a criminal record and judicial matters check with their sponsoring insurer, they can use the result of that check instead of going through FSRA’s Triton process. The check must be completed within 90 days of the licence application. Sponsoring insurers must submit the result to [email protected] with the applicant’s full legal name and FSRA application number.


Criminal record check through FSRA’s Triton process

If new applicants are using Triton’s process, they must use FSRA’s link to Triton’s website. After submitting the check, applicants will need to complete the licensing application on FSRA’s website.

A fee of $19.15 applies for Triton’s service.

If you are currently licensed as a general insurance agent, you may need to complete a criminal record check after submitting your renewal application.

FSRA will notify you if this is required after you submit the application. Monitor your email for further instructions from FSRA’s licensing team to complete the process.

Criminal record checks are part of FSRA’s rigorous licence qualification process to protect consumers by ensuring only suitable people sell or offer financial products and services in Ontario.

FSRA continues to improve our licensing services through enhanced systems and processes.

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FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

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