If you have changed your mailing address, email address and/or other important contact information. You must report these updates to the Financial Services Regulatory Authority of Ontario (FSRA) within five days.

The following instructions apply to mortgage agents, mortgage brokers and Principal Brokers. To update your contact information, follow these steps:

  1. Go to the Licensing Link login page.
  2. Enter your licence number or last name, then click on the "Search" button.
  3. Select your name from the search results.
  4. Enter your PIN, and click on the "Update Contact Information (email, address, telephone)" button.
  5. Read the instructions and enter your new contact information.
  6. Select the “I Agree” button.

Forgot your PIN?

You can reset your PIN through Licensing Link. FSRA staff can not reset your PIN. Please follow the steps below:

  1. Go to the Licensing Link log in page.
  2. Enter your licence number or last name, and then click on the "Search" button.
  3. Select your name from the search results.
  4. Click on the button "Update Contact Information (email, address, telephone)."
  5. Read the instructions and then select the “I Agree” button.
  6. Click on the "Reset Your PIN" button.
  7. Provide the personal information that is requested (e.g., date of birth, postal code) and then click on the “Confirmed” button.

Once these steps have been completed, you will be asked to reset your secret question and answer. A new PIN will be sent to you by email within 24 hours.

If you have lost your PIN and your email address has changed, you will not be able to receive the new PIN. FSRA can update your email on file.

To update your email address with FSRA, send an email to [email protected] with subject line "Email Reset" and provide:

  1. A copy of one government-issued photo ID.
  2. Your mortgage agent or broker licence number.
  3. Your current email address.
  4. Your previous email address.

Once your email address is updated, please follow the steps above to log in to Licensing Link. Then, verify your contact information is correct.

Which changes must be made via email?

You will need to make changes to the following information by email:

  • name change
  • date of birth correction
  • gender change

You will need scanned copies of your government-issued identification, and other supporting documents specified in the following table to verify the change. Send your request to [email protected].

Government-issued identification includes:

  • birth certificate
  • driver’s licence
  • passport

Change

Required documents

Name correction

  • Two forms of identification

Name change (official)

  • One form of identification
  • Name change certificate

Name change (marriage)

  • One form of identification
  • Marriage certificate

Name change (divorce)

  • One form of identification
  • Birth certificate

OR

  • Two forms of identification

Adding a preferred name

  • Two forms of identification

Adding or removing a middle name

  • Two forms of identification

Date of birth correction

  • Two forms of identification

Gender change

  • Two forms of identification

If you are concerned about sending this information by email, contact us.