Consumer Advisory Panel Members in Attendance

Sharon Altman-Leamen
Anish Chopra
Rhona DesRoches
Hitesh Doshi
Harold Geller
Roger Gauthier
Laura Tamblyn Watts
Lucy Tedesco

FSRA Board Members in Attendance

Joanne De Laurentiis – Chair of the Board
Kathryn Bouey – Director
Dexter John – Director
Joseph Iannicelli – Director
Stewart Lyons – Director
Lawrence Ritchie - Director
Brent Zorgdrager – Director

FSRA Management in Attendance

Mark White – CEO
Glen Padassery – EVP, Policy and Chief Consumer Officer
Jordan Solway – EVP, Legal & Enforcement
David Bartucci – Director, Policy – Pensions and Consumer Office (Acting)
Heather Kay – Senior Manager, Policy – Strategic Policy
James Langlois – Senior Policy Analyst

FSRA Corporate Secretary’s Office in Attendance 

Anne Slivinskas – Acting Corporate Secretary
Ligia Simoes –  Assistant Corporate Secretary
Clint Savary – Assistant Corporate Secretary
Demola Oloyede - Board Administrator


  • The Consumer Advisory Panel met with FSRA’s Board of Directors 

Discussion Topics of Focus:

Welcome and overview

  • The Chair of the Board called the meeting to order and expressed the Board’s appreciation for the Consumer Advisory Panel’s collective input
  • The Panel provided the Board with an overview of their mandate and contributions to date, which included a series of engagement sessions, rich discussions and consultation submissions

Recommended approach to consumer protection

  • The Panel recommended that FSRA pursue an end-to-end approach to consumer protection. The elements of this suggested approach include consumer representation in regulatory governance and appropriate channels for meaningful consumer engagements. Strategic discussion on this point included the extend to which diversity, equity and inclusion are lenses through which FSRA approaches it consumer engagement. The Panel also recommended that FSRA’s policy and regulatory initiatives should be grounded in a clear assessment of the consumer outcomes, especially for vulnerable consumers.  New Canadians were sited as an example of a vulnerable sector of consumers. 
  • In order to continue providing meaningful input on consumer protection, the Panel requested more support from FSRA as well as more time to provide feedback.  

Grounding policy decisions against consumer outcomes

  • The Board and the Panel discussed what types of tools would be required to ground policy decisions against consumer outcomes. They also discussed the importance of incorporating accountability at the policy level. The Panel stressed the importance of developing a matrix of expertise that reflects diverse perspectives.