Your mortgage matters.

Are you in the process of getting a mortgage to purchase a home? Or is your current mortgage coming up for renewal? If you choose to use a mortgage broker or agent to help you, make sure they are licensed and ask them questions to understand the costs and the process.

5 questions to ask your mortgage agent or broker


Are you licensed by the Financial Services Regulatory Authority of Ontario (FSRA)?


How and when are you paid and do you get a commission from securing a mortgage?


What other fees/costs are involved and how are these paid?


What is the process I can expect when working with you as a mortgage professional?


Can you provide me with a simple explanation of the risks involved in securing the type of mortgage you are recommending for me?

  • You may not be protected if you obtain a mortgage through unlicensed individuals or companies.
  • Check the licensing status of your mortgage broker / agent

View this guide for more questions to ask your broker or agent:

Know what to expect if you are working with a Mortgage Broker or Agent.


Learn how FSRA protects you

The Financial Services Regulatory Authority of Ontario (FSRA) is an independent regulatory agency. FSRA licenses and regulates all mortgage brokerages, brokers, agents, and administrators in Ontario to ensure compliance with Provincial laws and to protect homeowners.

Mortgage Broker Code of Conduct

All mortgage brokers and agents in Ontario are required to follow the Mortgage Broker Regulator’s Council of Canada’s (MBRCC) Mortgage Broker Code of Conduct. Understand how your mortgage broker or agent are required to act as they serve you.

Having an issue with my mortgage agent / broker?

Contact FSRA at:
Telephone: 416-250-7250
Toll free: 1-800-668-0128
Email: [email protected]