2023 FSRA Exchange – Recordings

2023 FSRA Exchange focused on consumer protection with panel discussions from many financial services industry experts and FSRA leaders.

Video highlights

Morning sessions

8:45 a.m. – 8:55 a.m.

Welcome by host, Judy Pfeifer, Chief Public Affairs Officer (see bio)


8:55 a.m. – 9:05 a.m.

Greetings from FSRA’s Board Chair, Joanne De Laurentiis (see bio)
and Introduction of Minister’s Greetings and Remarks by Parliamentary Assistant.

9:05 a.m. – 9:20 a.m.

Video Greetings from The Honourable Peter Bethlenfalvy, Minister of Finance (see bio) &
Remarks by Stephen Crawford, Parliamentary Assistant to the Minister of Finance (see bio)

9:20 a.m. – 10:15 a.m.

Fireside Chat with Mark White, FSRA CEO (see bio)


10:30 a.m. – 11:05 a.m.

How to Reach, Engage and Protect Today’s and Tomorrow’s Consumer – for Regulators and Industry 
Facilitator: Laura Tamblyn Watts 

11:20 a.m. – 12:00 p.m.

Effective Governance and Oversight in a Principles Based Regulatory Regime
Facilitator: Jordan Solway, Executive Vice President, Legal and Enforcement (see bio)

Afternoon sessions

Breakout Sessions … In conversation with

1:00 p.m. – 1:45 p.m.

Session 1: Engaging Pensions Plan Members
Learn about leading practices in pension plan member communications and engagement.  Sneak peek of what FSRA is planning for Ontario’s first Pension Awareness Day on Feb. 16, 2023
Facilitator: Caroline Blouin (see bio)

1:00 p.m. – 1:45 p.m.

Session 2: Auto Rate & Underwriting Regulation Reform: Fairness in Auto Insurance
Panel discussion about fairness in auto insurance and why fairness matters for consumer protection.
Facilitator: Brian Sullivan

1:00 p.m. – 1:45 p.m.

Session 3: Governance and risk-based supervision
Panel discussion about preparing Credit Unions for the Future. The discussion will focus on governance and risk based supervision.
Facilitator: Mehrdad Rastan (see bio)

1:00 p.m. – 1:45 p.m.

Session 4: Mortgage Brokering
Elevating the Professionalism of the Mortgage Brokering Sector
Facilitator: Antoinette Leung

2:00 p.m. – 2:45 p.m.

Session 5: Life & Health Insurance
FSRA Priorities for Life & Health Insurance
Fireside Chat with: Huston Loke (see bio)