An easier way to report unsuitable life insurance agents

To better protect consumers, the Financial Services Regulatory Authority of Ontario (FSRA) is making it easier to report life agents who may be unsuitable.

Insurance companies and managing general agencies can now upload and share investigation reports and documentation directly to the FSRA website.

FSRA will use this information to identify and examine agents whose practices may result in consumer harm.

Insurers are required to report unsuitable agents to FSRA by law. Where there is evidence of non-compliance with the Insurance Act, FSRA will enforce the applicable laws and regulations.

This new way to report suspected agent suitability concerns offers:

  • easy, online submission
  • a secure way to upload and share your investigation reports and supporting documents with FSRA
  • the convenience of accessing your submission again to upload more documents

Learn more:

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.

Learn more at