The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists Active guidance. Use the filters to search the table or enter text in the search field. Please reach out to our contact centre if you require assistance.

Note: 

  • To find inactive guidance select “inactive from the “Status” filter.
  • For information on inactive / Inherited guidance, follow this link Inherited Guidance
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Inherited Guidance
Showing 1 to 100 of 157 entries
Status Category Guidance Number Guidance Name
Active Whistle-blower GR0015APP Whistle-blower Guidance
Inactive Volunteer Drivers AU0072ORG Coverage and rating for volunteer drivers
Inactive Usage Based Pricing AU0024ORG Usage-Based Automobile Insurance Pricing in Ontario
Inactive Usage Based Pricing AU0051ORG Usage-Based Automobile Insurance Pricing in Ontario (2016)
Inactive Unfair or Deceptive Acts AU0021ORG Changes to Ontario Regulation 7/00: Unfair or Deceptive Acts or Practices
Active Unfair or Deceptive Acts AU0135INT Interpretation of Sections 237 & 238 of the Insurance Act and Sections 1(1) and 2(1)(5) to 2(1)(8) of Regulation 7/00 Unfair or Deceptive Acts or Practices and Approach to Supervision [Take All Comers Rule]
Active Unfair or Deceptive Acts AU0139DEC Acquisitions Warranting Relief from Lowest Available Rate Requirement
Inactive Underwriting rules AU0004ORG Automobile insurance underwriting rules
Inactive Underwriting rules AU0102ORG Underwriting appendix
Active Transportation Expense AU0125ORG Superintendent's Guideline No. 04/16: Transportation Expense Guideline
Inactive Technical Amendment AU0057ORG Technical Amendments to Auto Insurance Regulations
Active Supervisory Approach GR0017APP Public warning notices Guidance
Inactive Settlement AU0043ORG Amendments to the Settlement Disclosure Notice
Active Service Standards - General Regulatory GR0009APP FSRA Service Standards
Inactive SABS AU0060ORG Regulation on Endorsement for Optional Benefits in the SABS
Inactive SABS AU0123ORG Superintendent's and Commissioner's Guidelines - Auto Insurance SABS
Active SABS AU0124ORG 2019 Automobile Insurance Legislated and Regulatory Adjustments and Optional Indexation Rates Under the Statutory Accident Benefit Schedule
Active SABS AU0133INT Statutory Accident Benefits Claims during the COVID-19 Outbreak
Active Rules and Risk Classification AU0059ORG Automobile Insurance Underwriting Rules and Risk Classification Variables
Active Risk Management AU0137INF Operational risk management framework in rating and underwriting of automobile insurance
Active Risk Management GR0016INT Information Technology (“IT”) risk management
Active Ridesharing AU0047ORG Private Vehicles for Hire - Ridesharing: Fleet Insurance Policy (Intact/Uber), Approval of an Electronic Insurance Card for Ridesharing, and Amendments to the Definition of “Fleet”
Active Retirement PC0048INT Understanding Decumulation Products
Active Residual Market AU0067ORG Facility Association amendment to eligibility rules in the residual market
Active Rental Vehicles AU0064ORG Rental Vehicles and the Priority Rules
Inactive Rental Vehicles AU0088ORG Protecting Yourself When Renting an Automobile
Active Regulation AU0016ORG Changes to Ontario Regulation 283/95: Disputes Between Insurers
Active Regulation AU0019ORG Publication of Private Arbitration Decisions Involving Ontario Regulation 283/95: Disputes Between Insurers
Inactive Rate Filing AU0063ORG FOIPOP and Rate Filings
Inactive Rate Approvals AU0122ORG Auto Quarterly Rate Approvals
Active Professional Services Guideline AU0027ORG Professional Services Guideline
Active Professional Services Guideline AU0031ORG Updated Professional Services Guideline
Active Preferred Provider Networks AU0012ORG Best Practices for Preferred Provider Networks (PPNs)
Active Payment Processing AU0038ORG Processing Direct Payments to Service Providers for "Listed Expenses"
Active OPCF 47 AU0075ORG Understanding the operation of OPCF 47 - Optional Accident Benefits
Active Non-renewal risk AU0082ORG Non-Renewal Risk Due to Broker Cancellation
Inactive MVACF AU0117ORG Apply to the Motor Vehicle Accident Claims Fund
Inactive MVACF AU0118ORG Apply to the Motor Vehicle Accident Claims Fund
Inactive Motor Vehicle Liability Insurance Card AU0061ORG New background design for Motor Vehicle Liability insurance card
Active Minor Injury Guideline AU0026ORG Minor Injury Guideline
Inactive Minor Injury Guideline AU0028ORG Revised Minor Injury Guideline and Treatment and Assessment Plan (OCF-18)
Active Loss Trend AU0132APP Ontario private passenger automobile annual review based on industry data
Inactive Loss Transfer AU0073ORG Loss transfer
Active Loss Transfer AU0076ORG Loss transfer: standardized forms and procedures
Inactive Loss Transfer AU0079ORG Loss transfer revisited
Inactive Loss Transfer AU0094ORG Analysis of Reform Cost and Loss Trend Rates for Ontario Private Passenger Automobile Insurance
Inactive Licensing - Auto AU0025ORG New Regulations for Service Provider Licensing and Changes to Statutory Accident Benefits Schedule – Effective September 1, 2010
Active Licensing - Auto AU0029ORG New Regulations for Service Provider Licensing and Proclamation Order
Active Licensing - Auto AU0030ORG New Proclamation Dates for Service Provider Licensing
Active Licensing - Auto AU0032ORG Amendments to the Statutory Accident Benefits Schedule, Service Provider Regulations, Administrative Penalties and Eligibility for Transportation Expenses
Inactive Liability Card AU0081ORG Motor Vehicle Liability Insurance Card (Canada/Inter-Province)
Active Lapse in Auto Insurance Coverage AU0069ORG Regulation on lapse in automobile insurance coverage
Active Insurer Rights and Responsibilities AU0023ORG Insurer Rights and Responsibilities to Challenge Questionable or Abusive Claims
Inactive Insurance Provider Protection Act AU0006ORG Emergency Service Provider's Insurance Protection Act (Insurance Amendment), 2004
Active Insurance Provider Payments AU0033ORG Late Payments From Insurers to Licensed Service Providers
Active Innovation AU0130APP Innovative Auto Insurance Products-Subscriptions (“IAIP-S”)
Active Innovation GR0018DEC Affiliated insurers carrying on business as a common undertaking pursuant to s. 392.2(8) of the Insurance Act
Active Innovation GR0010APP Test and Learn Environments (TLEs) for Financial Services Innovation
Active Indexation AU0015ORG 2009 Indexation Percentage under Bill 59/198, 2009 Indexation Percentage and Revised Deductibles/Monetary Amounts under Bill 164, and Changes to the Conservative Mennonite Automobile Brotherhood Assistance Plan Exemption Identification Card
Active Indexation AU0022ORG Optional Indexation Benefit Guideline
Active Indexation AU0129DEC 2024 Automobile Insurance Indexation Amounts
Active Hospitals AU0134INT Guideline on Public Hospitals and Determination of Catastrophic Impairment
Inactive Hearing Procedures GR0006ORG Rules of Practice and Procedure for Hearings Before the Superintendent of Financial Services
Active Health Care AU0055ORG Health Care for Auto Insurance Guideline
Inactive HCAI Guideline AU0056ORG Revised Health Claims for Auto Insurance (HCAI) Guideline – Including the Assessment of Attendant Care Needs Form (Form 1)
Active HCAI Guideline AU0115ORG Health Claims for Auto Insurance (HCAI)
Inactive Garage Policy AU0005ORG Amendments to the Ontario Garage Automobile Policy
Inactive Fraud & Abuse Reduction AU0116ORG Auto Insurance Fraud Hotline
Inactive Fraud & Abuse Reduction AU0120ORG Fighting Auto Insurance Fraud: What You Can Do
Inactive Forms - Auto AU0002ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0003ORG Implementing Automobile Insurance Reforms Under Bill 198: Revised Ontario Automobile Policy (OAP 1) and related Policy and Endorsement Forms
Inactive Forms - Auto AU0008ORG Revised Ontario Garage Automobile Policy (O.A.P. 4) and Other Automobile Insurance Forms
Inactive Forms - Auto AU0009ORG New and Revise Accident Benefit Claim forms
Inactive Forms - Auto AU0011ORG Amendments to the Ontario Automobile Policy (OAP 1) and related forms
Inactive Forms - Auto AU0013ORG Amendments to the Ontario Garage Policy (O.A.P. 4) and Other Commercial Automobile Insurance Forms
Inactive Forms - Auto AU0017ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Policy and Related Forms
Inactive Forms - Auto AU0018ORG Revised Accident Benefit Claims Forms and New Attendant Care Hourly Rate Guideline
Inactive Forms - Auto AU0020ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0035ORG Revised Certificate of Automobile Insurance Form and Data Elements
Inactive Forms - Auto AU0039ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Application, Endorsement and Related Forms
Inactive Forms - Auto AU0040ORG Implementing Automobile Insurance Reforms: Amendments to the Accident Benefit Claims Forms
Inactive Forms - Auto AU0041ORG Amendments to Accident Benefit Forms - Application for Determination of Catastrophic Impairment (OCF-19) and Standard Benefit Statement
Inactive Forms - Auto AU0046ORG Revised Assessment of Attendant Care Needs and Introduction of Form 1 HCAI Pilot Project
Inactive Forms - Auto AU0048ORG Revised Auto Insurance Claim Forms: OCF-18, OCF-21 and OCF-23
Inactive Forms - Auto AU0058ORG Amendments to Three Ontario Automobile Policy Forms - OAP 1, OPF 2 and OAP 4
Inactive Forms - Auto AU0062ORG Second set of plain-language policy change forms
Inactive Forms - Auto AU0066ORG French Automobile Insurance Forms
Inactive Forms - Auto AU0068ORG Third set of policy change forms
Inactive Forms - Auto AU0070ORG Amendments to the Ontario Garage Automobile Policy (OAP 4) and related forms, and amendments to the Ontario Automobile Policy (OAP 1) and related forms
Inactive Forms - Auto AU0080ORG Revised OEF 4a, 5 and 5c
Active Forms - Auto AU0111ORG Other Automobile Insurance Forms
Inactive Forms - Auto AU0112ORG Automobile Insurance Policy (O.A.P. 1), Application and Endorsement Forms
Active Forms - Auto AU0113ORG Garage Automobile Policy (O.A.P. 4), Application and Endorsement Forms
Inactive Forms - Auto AU0114ORG Auto Insurance Claims Forms (OCF Forms)
Active Forms - Auto AU0138APP Automobile insurance non standard forms, endorsements and certificates of insurance approval filing process
Active Fleets AU0077ORG FSCO's clarification about the exemption for fleets
Active Fleets AU0078ORG Revised bulletin on the definition of "Fleet"
Inactive Financial Literacy AU0001ORG Your Financial Literacy Portal
Inactive Filing - General Regulatory GR0003ORG Rule #1 - Electronic Service and Delivery Rule
Inactive Filing - General Regulatory GR0004ORG Rule #2 - Mandatory Electronic Filings Rule